September 1999
INTRODUCTION
This newsletter is sent to Atlantic.Net members each
month to provide information on what's happening here at Atlantic.Net. Our goal is to keep
you better informed and to get your input on topics of interest. We are working on being
the best Internet provider anywhere, and with your feedback
we will get there!
NEW ACCESS NUMBERS ANNOUNCED
In our ongoing efforts to improve our customer service, we are announcing new access
numbers to take advantage of network and equipment upgrades. The access number is what
your computer dials to connect to your Atlantic.Net account. If you live in one of the
following locations, your access number has changed:
| Location | New Number | |
 |
Brooksville, FL | 352-277-2110 |
|
Trenton, FL | 352-487-2110 |
|
Crystal River, FL | 352-417-2110 |
ATLANTIC.NET EXPANDS OUTSIDE
FLORIDA
Atlantic.Net has opened its first points of presence
outside of Florida. We now offer 56K Internet access in: Biloxi, MS; Gulfport, MS;
Hattiesburg, MS; Lafayette, LA; Shreveport, LA; Houma, LA; Monroe, LA; Pascagoula, MS and
Shreveport, LA. This is the beginning of our planned nine-state rollout, which will
eventually cover all the southeastern United States.
For a complete list of access numbers please click here. Atlantic.Net members can access their account and refer new subscribers from any city where we offer service.
Upgrading these facilities brings many advantages to our customers, including the capability to offer new high-speed access services, such as cable and/or DSL, in the very near future.
For those who would like to pay by direct bank debit, the authorization form is now available in Adobe Acrobat (.pdf) format. You can find it at here. Just print the form and follow the instructions on completing and submitting your information to us.
If you own or manage a computer-related business and would like to learn how to become an Atlantic.Net Partner, please visit our Partner Web site for complete details on our program.
Saturday, September 25 from 9am - 12pm we will have a booth at the "On Top of the World" Central Computer Club Fifth Annual Computer Expo in Ocala. For more information please contact Phyllis Yulson at 352-873-0943
If you would like to have us come to your next civic or computer
club meeting, just e-mail us. At least 30 days
notice is preferred.
TECH TIPS
Tired of typing in your password every time you log
in? Wondering how to keep inappropriate content away from children? How about setting up a
personal or business Web page? You'll find convenient information on all these topics and
more, organized in a convenient "how-to format", on our Web site. You will also
find links to a variety of freeware and shareware programs for your computer. Just
visit our Support Web site for more
information.
MEMBER SERVICES
Atlantic.Net Member Services Representatives are available from
9:00am to 9:00pm on weekdays and from 10:00am to 6:00pm on weekends, excluding major
holidays, to assist you with any issues (new accounts, billing questions, technical
support, etc.) regarding your Atlantic.Net dial-up account.
NETWORK OPERATIONS MAILING LIST
If you are technically inclined and you want to stay updated
regularly on things that are happening with the network, we have a Network Operations
Center mailing list. If you want to subscribe to this list, please send a message to our NOC Request list, with the word
SUBSCRIBE on the first line of the message.
COMMENTS
Thank you for your continued business! If you have any comments or
questions about this newsletter, please address them to service@atlantic.net. To see what other subscribers
are saying about Atlantic.Net, please click here.
CONTACT INFORMATION
MAILING ADDRESS:
2815 NW 13th Street, Suite 201,
Gainesville, FL 32609
PHONE NUMBERS:
Member Services Division (new accounts, billing questions, technical support and customer
service) 352-336-7716 or 1-800-921-9328
Business Office 352-375-2912 or 1-800-422-2936
E-MAIL ADDRESSES:
Commercial Sales sales@atlantic.net
Billing Inquiries billing@atlantic.net
Technical Support support@atlantic.net
Member Services service@atlantic.net
WEB ADDRESSES:
http://www.atlantic.net
http://support.atlantic.net
http://surf.atlantic.net
Copyright © 1999 Atlantic.Net. All rights reserved.