September 2000
INTRODUCTION
Thank you
for using Atlantic.Net! Our goal is
to keep you informed and to get your feedback on our performance as your
Internet service provider. Please
e-mail Member Services with your
comments and suggestions.
SURF.ATLANTIC.NET
Atlantic.Net
has teamed with Myway.Com to completely redesign our Surf.Atlantic.Net
Web portal with new features and services, all designed to make your Internet
experience more enjoyable than ever.
Visit
http://surf.atlantic.net to use our
enhanced search capabilities, create a personalized stock market portfolio, join
a chat room, check local movie times and television schedules or just browse the
latest news headlines. And most importantly, this new site is completely
customizable to fit your interests. After
you visit the new site, please take a moment to let us know what you think by
sending a message to service@atlantic.net.
MAKING PAYMENTS
We
would like to remind all members that payments are due prior to the first date
of the service period listed on your statement. For example, payment for service beginning October 1st
is due on or before September 30th. For your convenience, we
have several payment options:
Stop
by one of our offices, in Gainesville, FL; Spring Hill, FL; or Aiken,
SC
(Click here
for addresses and phone numbers).
To use a major credit card, just call Member Services anytime 24 hours a day at 1-800-921-9328.
Mail a check or money order to Atlantic.Net Payment Processing, 2815 NW 13th Street, Suite 201, Gainesville, FL 32609
Please make sure your check is made out to Atlantic.Net, and be sure to include your username or account number on the check. Some subscribers are still making payments out to company names other than Atlantic.Net, which may result in a delay in applying the payment to an account. Thank you for your cooperation.
ACCESSING
ATLANTIC.NET
Atlantic.Net's 56K & ISDN dial-up access services, running over our Cisco
Powered Network, are now available to subscribers in over 70 cities throughout Florida, Georgia, Alabama,
Louisiana, North Carolina, South Carolina and Mississippi. Find a complete listing of all our
current local access numbers (organized by city, area code and county) by clicking here.
You can use your account to dial-in from any of the cities where we offer local access (if you go there on vacation, move, etc.). In addition, you may refer new users (family, friends, etc.) who live in any of these cities and earn a free month of access for yourself.
BUSINESS SERVICES
Business
owners and managers: Atlantic.Net is your single source for all your business
Internet requirements. Atlantic.Net has the services you need backed by highly
qualified support technicians that are available 24 hours a day, seven days a
week. Some examples of our capabilities
DSL,
ISDN, frame relay, and wireless access
Web hosting and e-commerce
Web design
Managed network and co-location services
Dial-up
56K and ISDN service on a Cisco Powered Network.
Please
note that services and feature availability varies by region, for complete
details please call 1-800-521-5881 from 9am to 6pm, Monday through Friday.
ATLANTIC.NET
ON THE ROAD
On Monday, September 11th at 3pm Atlantic.Net will be at the Spruce Creek
Computer Club in Belleview, FL discussing basic HTML and Web page design. For
information call Al Bevilacqua at 352-347-6996.
Also
on September 11th we will be conducting our on-going series on HTML at the
Hernando Computer Club at 7:00 P.M in Spring Hill, FL.
For information please call Gerry Van Der Vlis at 352-686-9673 or visit http://www.hcc.org.
Wednesday,
September 13th at 7pm Atlantic.Net will be in Melbourne at the Sebastian PC User
Group. The topic will be
"Getting the Most Out of Your Modem" and "Search Engine
Efficiency". Prizes will be
given away, so please arrive early. For
information call George Hertling at 561-589-6168.
Monday,
September 18th at 6pm we will be at the Naples (FL) Mac User Group
discussing way to optimize Macintosh modems.
Prizes will be given away to those who correctly answer Apple trivia
questions. For information call J.W.
King at 941-566-3253.
September
21st at 7pm Atlantic.Net will be at the Broward PC User Group in Ft.
Lauderdale discussing "Optimizing My Dial-up" and "Getting the
Most from a Search Engine". Prizes
and T-shirts will be given away. For
information call Stuart Kerrigan at 954-767-8236.
On
September 25th at 2pm Atlantic.Net will be in New Port Richey, FL at
the Senate Manor Computer Club. The
topic will be "The Future of the Internet and How it Will Change Your
World". Prizes will be given
out beforehand, so please come early. For
information call Eleanor Schwartz at 727-869-3100.
Wednesday,
September 27th we will be in Daytona Beach, FL at the Halifax PC User
Group, again discussing modems and search engines.
Door prizes will be given away. For
information call Alvin Brust at 904-767-5767.
If you would like to have us come to your next civic or computer club meeting, just send an e-mail here or call 1-800-422-2936, ext. 4388. At least 30 days notice is preferred but not required.
CHECKING
YOUR ATLANTIC.NET E-MAIL
We encourage all of our members to
check their e-mail periodically. You can use Atlantic.Net
Webmail to check your
e-mail from any Internet-connected computer, or through a variety
of commercial e-mail programs such as Netscape Communicator,
Microsoft Outlook Express or Eudora Pro. For more information
about using or configuring your Atlantic.Net e-mail, please call
our Member Services department at 1-800-921-9328 or visit our Support
Site.
If you would prefer to have us send important information, such as billing messages or service updates, to an e-mail address other than your primary Atlantic.Net mailbox, please send a note to our Billing Department or call Member Services with the information.
SIGN
UP FOR DIRECT PAYMENT
If you normally pay your
Atlantic.Net service fees by check, you may want to consider
changing your billing method to credit card or direct bank debit.
We accept Visa, MasterCard, Discover and American Express. Paying
automatically is easy and saves money by paying monthly instead
of quarterly. For those members who would like to continue paying
by check, you may choose to have your invoice sent via
e-mail instead of regular U.S. mail. For more information please click here or
e-mail here.
For those who would like to pay by direct bank debit, the authorization form is available in Adobe Acrobat (.pdf) format. Just print out the form and follow the instructions on filling it out and sending it to us.
UPDATING
YOUR ACCOUNT INFORMATION
If you have recently
moved or gotten a new phone number, please let us know so we can
update our records. Just e-mail Member
Services or call
1-800-921-9328.
ATLANTIC.NET
PARTNERS
Atlantic.Net has
built relationships with local businesses in the computer
industry that can help you with many computer issues. Whether
you need a new modem or a brand new system, upgrades, repairs, or
training, Atlantic.Net Partners can help. To find the
Atlantic.Net Partner nearest you, please click here.
COMPUTER
CLUBS
Computer clubs are a
great way to learn more about computers and the Internet and meet
new people who share your interests. Atlantic.Net maintains a
list of clubs here.
Please note that this is not a specific endorsement of any
particular organization. For information on adding your club to
this list, please send e-mail
here or call
1-800-422-2936, ext. 4388
TECH TIPS
Tired of typing in
your password every time you log in? Wondering how to keep
inappropriate content away from children? How about setting up a
personal or business Web page? You'll find convenient information
on all these topics and more, organized in a convenient
"how-to format", on our Web site. You will also find
links to a variety of freeware and shareware programs for your
computer. Just visit our Support
Web site for more
information.
MEMBER
SERVICES
Atlantic.Net Member
Services Representatives are available 24 hours a day, excluding
major holidays, to assist you with anything (new accounts,
billing questions, technical support, etc.) regarding your
Atlantic.Net dial-up account.
COMMENTS
Thank you for your continued
business! If you have any comments or questions about this
newsletter, please address them to service@atlantic.net. To see what other subscribers are saying about
Atlantic.Net, please click here.
ACCEPTABLE USE POLICY
All Atlantic.Net
members agree to abide by our Acceptable Use Policy (AUP) as a condition of using the
service. Please take a few moments to review this important
information.
ATLANTIC.NET
CONTACT INFORMATION
MAILING ADDRESS:
Atlantic.Net, Inc.
2815 NW 13th Street, Suite 201
Gainesville, FL 32609
PHONE NUMBERS:
Member Services Division (new accounts, billing questions,
technical support and customer service) 352-336-7716 or
1-800-921-9328
Business Office 352-375-2912 or 1-800-422-2936
Commercial Sales (Web hosting,
dedicated access, co-location, etc.) 800-521-5881
E-MAIL
ADDRESSES:
Commercial Sales sales@atlantic.net
Billing Inquiries billing@atlantic.net
Technical Support support@atlantic.net
Member Services service@atlantic.net
WEB ADDRESSES:
http://www.atlantic.net
http://support.atlantic.net
http://surf.atlantic.net
OTHER CONTACT INFORMATION
Copyright © 2000
Atlantic.Net. Atlantic.Net and the Atlantic.Net logo are
registered trademarks of Atlantic.Net, Inc. All rights reserved.