Surf's Up - October 1999

atlantic.jpg (37804 bytes)

October 1999

INTRODUCTION
This newsletter is sent to Atlantic.Net members each month to provide information on what's happening here at Atlantic.Net. Our goal is to keep you better informed and to get your input on topics of interest. We are working on being the best Internet provider anywhere, and with your feedback we will get there!

Thank you for subscribing to Atlantic.Net Internet Services!

NEW ACCESS NUMBERS ANNOUNCED
In our ongoing efforts to improve our customer service, we are announcing new access numbers in select cities to take advantage of network and equipment upgrades. The access number is what your computer dials to connect to your Atlantic.Net account. If you live in one of the following locations, your access number has changed:

Location	New Number	Effective Date
Starke, FL	904-452-2110	09/18/99
Orlando, FL	407-210-0075	09/14/99
Cocoa Beach, FL	407-205-0075	09/14/99
Melbourne, FL	407-205-0075	09/14/99
Deland, FL	407-968-0075	09/14/99
Kissimmee, FL	407-705-0075	09/14/99
Brooksville, FL	352-277-2110	09/02/99
Trenton, FL	352-487-2110	09/02/99
Crystal River, FL	352-417-2110	09/02/99

These numbers should be local calls for subscribers in the listed cities.

This list will be updated frequently, please visit our Updates Page for the most current information. Affected subscribers will be notified via e-mail when and if they need to change their number. Click here for a complete list of access numbers and simple instructions on changing your number on your computer.

NEW SERVICE AREAS ANNOUNCED
We are pleased to announce that Atlantic.Net's 56K dial-up service is now available to subscribers in North Naples, FL; West Palm Beach, FL; Sanford, FL and DeBary, FL. Atlantic.Net members can access their account and refer new subscribers from any city where we offer service.

CHECKING YOUR ATLANTIC.NET E-MAIL
We encourage all of our members to check their e-mail periodically. We frequently send out service updates, billing notifications and other important information via this preferred method.

You can use Atlantic.Net Webmail to check your e-mail from any Internet-connected computer, or through a variety of commercial e-mail programs such as Netscape Communicator, Microsoft Outlook Express or Eudora Pro. For more information about using or configuring your Atlantic.Net e-mail, please call our Member Services department at 1-800-921-9328 or visit our Support Site.

If you would prefer to have us send important information, such as billing messages or service updates, to an e-mail address other than your primary Atlantic.Net mailbox, please send a note to our Billing Department or call Member Services with the information.

SURF.ATLANTIC.NET
Atlantic.Net's Surf.Atlantic.Net is your complete gateway to the Web. You will find up to the minute news, weather, stock quotes and other dynamic content. Members also have access to search engines and unique shopping sites, all from one convenient location.

ATLANTIC.NET BUSINESS SERVICES
Did you know that Atlantic.Net offers a complete line of services, such as Web hosting, Web design and dedicated Internet access- all designed to increase productivity and enhance the image of businesses? If you would like more information on putting your company on-line or getting a high-speed dedicated Internet connection to your office, please visit our Business Services page, send e-mail directly to our sales staff or call 1-800-422-2936, ext. 4377.

ACCESSING ATLANTIC.NET
Atlantic.Net now serves 47 cities throughout Florida, Louisiana and Mississippi. Find a complete listing of all our current local access numbers, organized by city, by clicking here. You can use your account to dial-in from any of the cities where we offer local access (if you go there on vacation, move, etc.). In addition, you may refer new users (family, friends, etc.) who live in any of these cities and earn a free month of access for yourself.

SIGN UP FOR DIRECT PAYMENT
If you normally pay your Atlantic.Net service fees by check, you may want to consider changing your billing method to credit card or direct bank debit. We accept Visa, MasterCard, Discover and American Express. Paying automatically is easy and saves money by paying monthly instead of quarterly. For those members who would like to continue paying by check, you may now choose to have your invoice sent via e-mail instead of regular U.S. mail. For more information please click here or e-mail here.

For those who would like to pay by direct bank debit, the authorization form is available in Adobe Acrobat (.pdf) format. Just print out the form and follow the instructions on filling it out and sending it to us.

ATLANTIC.NET PARTNERS
Atlantic.Net has built relationships with local businesses in the computer industry that can help you with many computer issues. Whether you need a new modem or a brand new system, upgrades, repairs, or training, Atlantic.Net Partners can help. To find the Atlantic.Net Partner nearest you, please click here.

COMPUTER CLUBS
Computer clubs are a great way to learn more about computers and the Internet and meet new people who share your interests. Atlantic.Net maintains a list of clubs at http://partners.atlantic.net/UserGroups.html. Please note that this is not a specific endorsement of any particular organization. For information on adding your club to this list, please send e-mail here or call 1-800-422-2936, ext. 4388

ATLANTIC.NET ON THE ROAD
On October 11 at 7pm, Atlantic.Net will be at the Hernando Computer Club meeting, to be held at the Shrine Building in Brooksville, to discuss Netscape Communicator. For more information call Bob Kazmierski at 352-799-4072 or visit the HCC Web site.

October 13 at 7pm we will be at the Edgewater Landing Computer Club, held at the Edgewater Landing Clubhouse, discussing what the Internet is, how it works and what everyone can get from it. For details please call Robert Rosen 904-409-3956 or Joe Beavers 904-428-0341.

October 19 at 7pm we will be at the Spring Hill Elementary PTA meeting, held at Spring Hill Elementary School, discussing online safety and how to protect children while on the Internet. Please contact Sherry Hill at 352-686-4766 for more information.

October 28 at 6:30pm we will be at the Hernando Macintosh User Group (HERMUG) meeting, to be held in the Brookridge clubhouse, discussing Macintosh connectivity to the Internet and cross-platform compatibility. Please call Al Hoffman at 352-546-0847 for more information.

If you would like to have us come to your next civic or computer club meeting, just send an e-mail here or call 1-800-422-2936, ext. 4388. At least 30 days notice is preferred.

TECH TIPS
Tired of typing in your password every time you log in? Wondering how to keep inappropriate content away from children? How about setting up a personal or business Web page? You'll find convenient information on all these topics and more, organized in a convenient "how-to format", on our Web site. You will also find links to a variety of freeware and shareware programs for your computer. Just visit our Support Web site for more information.

MEMBER SERVICES
Atlantic.Net Member Services Representatives are available from 9:00am to 9:00pm on weekdays and from 10:00am to 6:00pm on weekends, excluding major holidays, to assist you with any issues (new accounts, billing questions, technical support, etc.) regarding your Atlantic.Net dial-up account.

NETWORK OPERATIONS MAILING LIST
If you are technically inclined and you want to stay updated regularly on things that are happening with the network, we have a Network Operations Center mailing list. If you want to subscribe to this list, please send a message to our NOC Request list, with the word SUBSCRIBE on the first line of the message.

COMMENTS
Thank you for your continued business! If you have any comments or questions about this newsletter, please address them to service@atlantic.net. To see what other subscribers are saying about Atlantic.Net, please click here.

CONTACT INFORMATION
MAILING ADDRESS:
2815 NW 13th Street, Suite 201, Gainesville, FL 32609
PHONE NUMBERS:
Member Services Division (new accounts, billing questions, technical support and customer service) 352-336-7716 or 1-800-921-9328
Business Office 352-375-2912 or 1-800-422-2936
E-MAIL ADDRESSES:
Commercial Sales sales@atlantic.net
Billing Inquiries billing@atlantic.net
Technical Support support@atlantic.net
Member Services service@atlantic.net
WEB ADDRESSES:
http://www.atlantic.net
http://support.atlantic.net
http://surf.atlantic.net

OTHER CONTACT INFORMATION