Surf's Up - October 1998

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October 1998

INTRODUCTION
Welcome to your on-line source for news and updates regarding the Atlantic.Net service. We hope to use it to keep you better informed and to gather your input. We are working on being the BEST Internet provider, and with your input we can get there!

Thank you for subscribing to Internet Connect Company's Atlantic.Net!

NEW LOCATIONS
Crystal River is the newest addition to the expanding area that Atlantic.Net covers. We are planning to begin offering local 56K dial-up access in Daytona Beach and Edgewater sometime in November. If you would like to see us expand into a particular area, please let us know, and we will see what we can do.

A complete listing of our current POPs (Points-of-Presence) is available. Remember that you can use your account to dial-in from any of the cities where we offer local access (if you go there on vacation, move, etc.). In addition, you may refer new users (family, friends, etc.) who live in any of these cities for a free month of access.

ATLANTIC.NET ON THE ROAD
Atlantic.Net representatives are available to come to your business or civic group meetings to discuss our service and issues regarding the Internet as a whole. We need at least 30 days advance notice and details about your group. For more information, please contact us.

NEW NETSCAPE SOFTWARE
Atlantic.Net is now distributing Netscape Communicator software instead of Microsoft Internet Explorer. If you are currently using Internet Explorer and you would like to try out our Netscape software, please visit our Software Center. We believe that our new software package is much better than the old one, particularly for our members using Macintosh systems, so you may want to try it out.

TIPS FOR THE NEW NETSCAPE SOFTWARE

WANT TO JOIN A COMPUTER CLUB?
We recently started compiling a list of Computer User Groups in the areas served by Atlantic.Net. The list is not an endorsement of any of the groups listed there. Rather, it is a resource for those members looking for a group to join. If you are a member of a user group not yet on the list, please fill out the form to add your group.

MEMBER SERVICES
Atlantic.Net Member Services Representatives are available from 9AM to 9PM on weekdays and from 10AM to 6PM on weekends to assist you with any issues (new accounts, billing questions, technical support, etc.) regarding your Atlantic.Net dial-up account.

Please visit our technical support site for answers to many common questions. We are adding new information all the time, so you may want to take a look at it often.

NETWORK OPERATIONS MAILING LIST
If you are technically inclined, and you want to stay updated regularly on things that are happening with the network, we have a Network Operations Center mailing list. If you want to subscribe to this list, please send a message to atlantic-noc-request@atlantic.net, with the word SUBSCRIBE on the first line of the message.

THANK YOU!
Thank you for your continued business! If you have any comments or questions about this newsletter, please let us know.

CONTACT INFORMATION
MAILING ADDRESS:
2815 NW 13 Street, Suite 201, Gainesville, FL 32609
PHONE NUMBERS:
Member Services Division (new accounts, billing questions, technical support and customer service) 352-336-7716 or 1-800-921-9328
Business Office 352-375-2912 or 1-800-422-2936
E-MAIL ADDRESSES:
Commercial Sales sales@atlantic.net
Billing Inquiries billing@atlantic.net
Technical Support support@atlantic.net
Member Services service@atlantic.net
WEB ADDRESSES:
http://www.atlantic.net
http://support.atlantic.net
http://surf.atlantic.net