Surf's Up - October 2000

October 2000

INTRODUCTION
Thank you for using Atlantic.Net! Our goal is to keep you informed and to get your feedback on our performance as your Internet service provider. Please e-mail Member Services with your comments and suggestions.

ATLANTIC.NET ANNOUNCEMENTS
Office hours of our Gainesville, FL headquarters have changed to 8am to 5pm, Monday through Friday. Please make a note of this when calling or visiting.

Our Aiken, SC satellite office has moved to a new location. The new address is 215 Richland Avenue West, in downtown Aiken. New office hours are 9am to 6pm, Monday through Friday and 10am to 2pm Saturday. Phone & fax numbers have not changed.

Also, our satellite office in Spring Hill, FL will be closed until further notice. Please mail all payments to the main Gainesville address listed on your periodic invoice. To change your payment method to credit card or automatic bank debit, please call Member Services at 1-800-921-9328.

Our Member Services department continues to be open 24 hours a day, seven days a week for your convenience. For more information about locations and addresses for all Atlantic.Net locations, please click here.

NEW WEB DESIGN SERVICES
We are pleased to announce that enhanced Web design services are now available to business customers throughout our service area. Full-time Web designers are now on staff in our Gainesville, FL headquarters and Aiken, SC satellite office. For more information please call our Business Sales Department at 1-800-521-5881.

MAKING PAYMENTS
We would like to remind all members that payments are due prior to the first date of the service period listed on your statement. For example, payment for service beginning October 1^st is due on or before September 30^th. For your convenience, we have several payment options:

Stop by one of our offices, in Gainesville, FL or Aiken, SC
(Click here for addresses and phone numbers).
To use a major credit card, just call Member Services anytime 24 hours a day at 1-800-921-9328.
Mail a check or money order to Atlantic.Net Payment Processing, 2815 NW 13th Street, Suite 201, Gainesville, FL 32609

Please make sure your check is made out to Atlantic.Net, and be sure to include your username or account number on the check. Some subscribers are still making payments out to company names other than Atlantic.Net, which may result in a delay in applying the payment to an account. Thank you for your cooperation.

ACCESSING ATLANTIC.NET
Atlantic.Net's 56K & ISDN dial-up access services, running over our Cisco Powered Network, are now available to subscribers in over 70 cities throughout Florida, Georgia, Alabama, Louisiana, North Carolina, South Carolina and Mississippi. Find a complete listing of all our current local access numbers (organized by city, area code and county) by clicking here.

You can use your account to dial-in from any of the cities where we offer local access (if you go there on vacation, move, etc.). In addition, you may refer new users (family, friends, etc.) who live in any of these cities and earn a free month of access for yourself.

BUSINESS SERVICES
Business owners and managers: Atlantic.Net is your single source for all your business Internet requirements. Atlantic.Net has the services you need backed by highly qualified support technicians that are available 24 hours a day, seven days a week. Some examples of our capabilities

DSL, ISDN, frame relay, and wireless access
Web hosting and e-commerce
Web design
Managed network and co-location services
Dial-up 56K and ISDN service on a Cisco Powered Network.

Please note that services and feature availability varies by region, for complete details please call 1-800-521-5881 from 9am to 6pm, Monday through Friday.

ATLANTIC.NET ON THE ROAD
On Saturday, October 7th we will be at the Pensacola (FL) Macintosh User Group. The meeting begins at 12:30pm. The topic is an “Introduction to the Internet”, followed by a brief discussion on the future of the Internet. For information please call Bill Case at 334-626-7647. Door prizes will be given away prior to the start of the meeting.

On Monday, October 9th Atlantic.Net will be at the Hernando Computer Club beginning at 7 P.M. in Brooksville, FL conducting our ongoing series on HTML. For information please call Gerry Van Der Vlis at 352-686-9673 or visit the club Website at http://www.hcc.org.

On Tuesday, October 10th Atlantic.Net will be in Atlanta, GA speaking to the Atlanta IBM PC User Group. The topic will be “The future of the Internet and new products that will change your life”. The meeting begins at 6:30pm. Free trial coupons and Atlantic.Net giveaways will be available to early arrivals. For directions and information call Jim Slemenda at 770-981-5467.

On Wednesday, October 11th at 7:30pm we will be in Charlotte, NC at the Time Warner Building, speaking to the Charlotte Apple Club. Subjects will include search engines, MP3's and e-commerce. Prizes and free service coupons will be given as door prizes. For information please call Randy Marshall at 803-366-6293.

On October 13th and 14th Atlantic.Net will be in Macon, GA at the Macon Macintosh User Group discussing a variety of subjects, including HTML and other Internet basics. The presentation will be held at the Macon Community College, Friday beginning at 12pm and Saturday beginning at 9am. For more information call Barbara Clinton at 912-474-9059.

Monday, October 16th we will be at the Melbourne (FL) PC Users Group beginning at 7pm, to be held at the Ocally Library. Topics will include "The Logic Behind Search Engines" and "Improving Your Dial-up Speed". Free T-shirts and service coupons will be given away. For information call Larry Colthran at 321-783-0530.

Thursday, October 19th Atlantic.Net will be in New Port Richey, FL speaking to the West Pasco Clones Computer User Group at 2pm. Subjects will include "Optimizing Your Modem Connection" and "How to Effectively Search the Web" Free T-shirts and other door prizes will be given out. For information call Dale Henry at 727-376-4661.

Saturday, October 21^st Atlantic.Net will be in Belleview, FL at 1pm with the Pine Run Computer Club. A broad range of subjects will covered, including HTML and "Point and Click: How information travels on the Internet". For information call H. Ray Youngberg at 352-307-3767.

On Sunday October 29th Atlantic.Net will be at the Timber Pines Computer Club technology expo in Spring Hill, FL. This is an all day event beginning at 10am and will feature computer-related business from a variety of areas. For more information call Glenn Ohanesian at 352-688-2468 or Ryan Harris at the number below.

If you would like to have us come to your next civic or computer club meeting, just send an e-mail here or call 1-800-422-2936, ext. 4388. At least 30 days notice is preferred but not required.

CHECKING YOUR ATLANTIC.NET E-MAIL
We encourage all of our members to check their e-mail periodically. You can use Atlantic.Net Webmail to check your e-mail from any Internet-connected computer, or through a variety of commercial e-mail programs such as Netscape Communicator, Microsoft Outlook Express or Eudora Pro. For more information about using or configuring your Atlantic.Net e-mail, please call our Member Services department at 1-800-921-9328 or visit our Support Site.

If you would prefer to have us send important information, such as billing messages or service updates, to an e-mail address other than your primary Atlantic.Net mailbox, please send a note to our Billing Department or call Member Services with the information.

SIGN UP FOR DIRECT PAYMENT
If you normally pay your Atlantic.Net service fees by check, you may want to consider changing your billing method to credit card or direct bank debit. We accept Visa, MasterCard, Discover and American Express. Paying automatically is easy and saves money by paying monthly instead of quarterly. For those members who would like to continue paying by check, you may choose to have your invoice sent via e-mail instead of regular U.S. mail. For more information please click here or e-mail here.

For those who would like to pay by direct bank debit, the authorization form is available in Adobe Acrobat (.pdf) format. Just print out the form and follow the instructions on filling it out and sending it to us.

UPDATING YOUR ACCOUNT INFORMATION
If you have recently moved or gotten a new phone number, please let us know so we can update our records. Just e-mail Member Services or call 1-800-921-9328.

ATLANTIC.NET PARTNERS
Atlantic.Net has built relationships with local businesses in the computer industry that can help you with many computer issues. Whether you need a new modem or a brand new system, upgrades, repairs, or training, Atlantic.Net Partners can help. To find the Atlantic.Net Partner nearest you, please click here.

COMPUTER CLUBS
Computer clubs are a great way to learn more about computers and the Internet and meet new people who share your interests. Atlantic.Net maintains a list of clubs here. Please note that this is not a specific endorsement of any particular organization. For information on adding your club to this list, please send e-mail here or call 1-800-422-2936, ext. 4388

TECH TIPS
Tired of typing in your password every time you log in? Wondering how to keep inappropriate content away from children? How about setting up a personal or business Web page? You'll find convenient information on all these topics and more, organized in a convenient "how-to format", on our Web site. You will also find links to a variety of freeware and shareware programs for your computer. Just visit our Support Web site for more information.

MEMBER SERVICES
Atlantic.Net Member Services Representatives are available 24 hours a day, excluding major holidays, to assist you with anything (new accounts, billing questions, technical support, etc.) regarding your Atlantic.Net dial-up account.

COMMENTS
Thank you for your continued business! If you have any comments or questions about this newsletter, please address them to service@atlantic.net. To see what other subscribers are saying about Atlantic.Net, please click here.

ACCEPTABLE USE POLICY
All Atlantic.Net members agree to abide by our Acceptable Use Policy (AUP) as a condition of using the service. Please take a few moments to review this important information.

ATLANTIC.NET CONTACT INFORMATION
MAILING ADDRESS:
Atlantic.Net, Inc.
2815 NW 13th Street, Suite 201
Gainesville, FL 32609

PHONE NUMBERS:
Member Services Division (new accounts, billing questions, technical support and customer service) 352-336-7716 or 1-800-921-9328
Business Office 352-375-2912 or 1-800-422-2936
Commercial Sales (Web hosting, dedicated access, co-location, etc.) 800-521-5881

E-MAIL ADDRESSES:
Commercial Sales sales@atlantic.net
Billing Inquiries billing@atlantic.net
Technical Support support@atlantic.net
Member Services service@atlantic.net

WEB ADDRESSES:
http://www.atlantic.net
http://support.atlantic.net
http://surf.atlantic.net

OTHER CONTACT INFORMATION