November 1999
INTRODUCTION
This newsletter is sent to Atlantic.Net members each
month to provide information on what's happening here at Atlantic.Net. Our goal is to keep
you better informed and to get your input on topics of interest. We are working on being
the best Internet provider anywhere, and with your feedback
we will get there!
HOLIDAY CLOSING
Atlantic.Net’s offices and customer
support center will be closed Thursday, November 25 and Friday, November 26 in observance
of the Thanksgiving holiday. We will re-open at our normal time on Saturday, November 27.
Our network operations center will continue to be monitored during this time. We hope our
members have a safe and enjoyable holiday.
WELCOME TO OUR NEW MEMBERS!
We are pleased to announce that
Atlantic.Net has acquired the dial-up, Web hosting and dedicated access customers of
ParkAve.net in Orlando. The transition process is under way and should be completed
very soon. We are very excited about serving our new members from this company. If
you have any questions about the transition please call 1-800-921-9328 or visit our ParkAve.net Transition Guide.
BUSINESS SERVICES SPECIALS
Now through December 31, 1999:
For details on these specials send e-mail here or call 1-800-521-5881. For more information on our complete line of business services, please visit our Business Services Web page.
PALATKA AND LAKE CITY WAITING
LISTS
Occasionally we find that local telephone
companies are unable to keep up with our demands for new phone lines in certain areas.
While we try to avoid this by anticipating growth and placing orders early, sometimes
delays seem to be inevitable. To minimize any inconvenience to our current subscribers, we
have temporarily suspended signing up new accounts in the following cities:
Lake City, FL and Palatka, FL
All new customers calling from these areas are being placed on a waiting list until our new lines are installed. We expect both waiting lists to be lifted this month.
CHECKING YOUR ATLANTIC.NET E-MAIL
We encourage all of our members to check their e-mail periodically.
You can use Atlantic.Net Webmail to check
your e-mail from any Internet-connected computer, or through a variety of commercial
e-mail programs such as Netscape Communicator, Microsoft Outlook Express or Eudora Pro.
For more information about using or configuring your Atlantic.Net e-mail, please call our
Member Services department at 1-800-921-9328 or visit our Support Site.
If you would prefer to have us send important information, such as billing messages or service updates, to an e-mail address other than your primary Atlantic.Net mailbox, please send a note to our Billing Department or call Member Services with the information.
For those who would like to pay by direct bank debit, the authorization form is available in Adobe Acrobat (.pdf) format. Just print out the form and follow the instructions on filling it out and sending it to us.
Please call Member Services to order. Gift certificates come with a
copy of the Atlantic.Net Software Kit version 4.0, including Netscape Communicator.
Remember that Atlantic.Net has service throughout Florida, Louisiana and Mississippi. Click here for a complete list of
cities we serve.
GIFT CERTIFICATES
Atlantic.Net gift certificates are the perfect
gift for any occasion, and are flexible enough to fit any budget. Gift certificates are
available in the following increments:
ATLANTIC.NET PARTNERS
Atlantic.Net has built relationships with local businesses
in the computer industry that can help you with many computer issues. Whether you need a
new modem or a brand new system, upgrades, repairs, or training, Atlantic.Net Partners can
help. To find the Atlantic.Net Partner nearest you, please click here.
On Monday, November 8, 1999 at 7pm we will be at the Hernando Computer Club in Spring Hill, FL presenting a Netscape Communicator tutorial. For more information please call
Arlene VanderVlis at 352-686-9673 or visit the HCC Web site.If you would like to have us come to your next civic or computer club meeting, just send an e-mail here or call 1-800-422-2936, ext. 4388. At least 30 days notice is preferred.
TECH TIPS
Tired of typing in your password every time you log
in? Wondering how to keep inappropriate content away from children? How about setting up a
personal or business Web page? You'll find convenient information on all these topics and
more, organized in a convenient "how-to format", on our Web site. You will also
find links to a variety of freeware and shareware programs for your computer. Just
visit our Support Web site for more
information.
MEMBER SERVICES
Atlantic.Net Member Services Representatives are available from
9:00am to 9:00pm on weekdays and from 10:00am to 6:00pm on weekends, excluding major
holidays, to assist you with any issues (new accounts, billing questions, technical
support, etc.) regarding your Atlantic.Net dial-up account.
NETWORK OPERATIONS MAILING LIST
If you are technically inclined and you want to stay updated
regularly on things that are happening with the network, we have a Network Operations
Center mailing list. If you want to subscribe to this list, please send a message to our NOC Request list, with the word
SUBSCRIBE on the first line of the message.
COMMENTS
Thank you for your continued business! If you have any comments or
questions about this newsletter, please address them to service@atlantic.net. To see what other subscribers
are saying about Atlantic.Net, please click here.
CONTACT INFORMATION
MAILING ADDRESS:
2815 NW 13th Street, Suite 201, Gainesville, FL 32609
PHONE NUMBERS:
Member Services Division (new accounts, billing questions, technical support and customer
service) 352-336-7716 or 1-800-921-9328
Business Office 352-375-2912 or 1-800-422-2936
E-MAIL ADDRESSES:
Commercial Sales sales@atlantic.net
Billing Inquiries billing@atlantic.net
Technical Support support@atlantic.net
Member Services service@atlantic.net
WEB ADDRESSES:
http://www.atlantic.net
http://support.atlantic.net
http://surf.atlantic.net
Copyright © 1999 Atlantic.Net. All rights reserved.