Surf's Up - November 2000

November 2000

INTRODUCTION
Thank you for using Atlantic.Net! Our goal is to keep you informed and to get your feedback on our performance as your Internet service provider. Please e-mail Member Services with your comments and suggestions.

HOLIDAY CLOSING NOTICE
Atlantic.Net's offices and customer support center will be closed Thursday, November 23rd and Friday, November 24th in observance of the Thanksgiving holiday. Our customer support center will re-open at 12:00am on Saturday, November 25. The network operations center will continue to be monitored during this time. We hope our members have a safe and enjoyable holiday.

GIFT CERTIFICATES
Atlantic.Net gift certificates are the perfect gift for any occasion, and are flexible enough to fit any budget. Gift certificates are available in the following increments:

1 Month - $19.95
3 Months- $59.85
6 Months- $109.95
12 Months- $209.95

Please call Member Services to order, 1-800-921-9328. Gift certificates come with a copy of the Atlantic.Net Software Kit version 4.5, including Netscape Communicator. Remember that Atlantic.Net has service throughout Florida, Georgia, Louisiana, Alabama, South Carolina, North Carolina and Mississippi. Click here for our complete list of cities.

NEW WEB DESIGN SERVICES
We are pleased to announce that enhanced Web design services are now available to business customers throughout our service area. Full-time Web designers are now on staff in our Gainesville, FL headquarters and Aiken, SC satellite office. For more information please call our Business Sales Department at 1-800-521-5881.

HIGH-SPEED DSL SERVICE NOW AVAILABLE
Atlantic.Net is pleased to announce that DSL is now available to home and business users in select cities. DSL is a broadband Internet access option that uses existing copper phone lines to deliver high-speed connectivity to homes and businesses. Availability and connection speeds vary by region.

Here are just a few ways that your home or business can benefit from Atlantic.Net's DSL Service:

Browse the Internet and download files at speeds up to 50 times faster than a traditional analog modem.
Talk on the phone while on-line, without a second phone line
Network multiple computers in an office to the Internet.

From now through December 31, 2000 Atlantic.Net is offering FREE activation and a free self-install kit for every DSL order received, a $200 value.

The Self-Install Kit Includes the Following:

- PCI DSL Modem or Bridge
- One inline filter
- Installation instructions
- Drivers

To find out if DSL is available in your area for your home or business, please go to click here. Or for residential service call 1-800-921-9328, business service call 1-800-521-5881.

MAKING PAYMENTS
We would like to remind all members that payments are due prior to the first date of the service period listed on your statement. For example, payment for service beginning October 1^st is due on or before September 30^th. For your convenience, we have several payment options:

Stop by one of our offices, in Gainesville, FL or Aiken, SC
(Click here for addresses and phone numbers).
To use a major credit card, just call Member Services anytime 24 hours a day at 1-800-921-9328.
Mail a check or money order to Atlantic.Net Payment Processing, 2815 NW 13th Street, Suite 201, Gainesville, FL 32609

Please make sure your check is made out to Atlantic.Net, and be sure to include your username or account number on the check. Some subscribers are still making payments out to company names other than Atlantic.Net, which may result in a delay in applying the payment to an account. Thank you for your cooperation.

ACCESSING ATLANTIC.NET
Atlantic.Net's 56K & ISDN dial-up access services, running over our Cisco Powered Network, are now available to subscribers in over 70 cities throughout Florida, Georgia, Alabama, Louisiana, North Carolina, South Carolina and Mississippi. Find a complete listing of all our current local access numbers (organized by city, area code and county) by clicking here.

You can use your account to dial-in from any of the cities where we offer local access (if you go there on vacation, move, etc.). In addition, you may refer new users (family, friends, etc.) who live in any of these cities and earn a free month of access for yourself.

BUSINESS SERVICES
Business owners and managers: Atlantic.Net is your single source for all your business Internet requirements. Atlantic.Net has the services you need backed by highly qualified support technicians that are available 24 hours a day, seven days a week. Some examples of our capabilities

DSL, ISDN, frame relay, and wireless access
Web hosting and e-commerce
Web design
Managed network and co-location services
Dial-up 56K and ISDN service on a Cisco Powered Network.

Please note that services and feature availability varies by region, for complete details please call 1-800-521-5881 from 9am to 6pm, Monday through Friday.

ATLANTIC.NET ON THE ROAD
On Wednesday, November 8th at 8:00pm Atlantic.Net will be in Atlanta, GA. speaking to the Atlanta PC Users Group. The topic will be "Internet Appliances and How Your World Will Change". For more information and directions call Mike Rogers at 770-552-7914.

Thursday, November 9th Atlantic.Net will be at IBM in Atlanta, GA speaking on anti-virus protection and computer maintenance. For information and directions to this meeting beginning at 6:30 pm please call Jim Slemenda at 770-981-5467. Seating is limited.

On November 11th Atlantic.Net will be addressing the Ocala PC Users Group at 1:00 pm. Topics will include "Internet 101: How information travels on the World Wide Web," and creating a basic web page. For information and directions call Carl Harrison at 352-237-4025.

On Monday, November 13th Atlantic.Net will be at the Hernando Computer Club 7pm meeting in Brooksville, FL. The presentation will continue the ongoing HTML series. For information please call Gerry Van Der Vlis at 352-686-9673 or visit the club Website at http://www.hcc.org.

Tuesday, November 14th at 7:00 pm Atlantic.Net will be in Zephyrhills, FL at the Betmar Computer User Group meeting. Topics will include "Getting the Most Out of Search Engines" and "How Information Travels on the Internet". For directions and information please call Rita Keith at 352-788-4223.

On Thursday, November 16th a representative from Atlantic.Net will be speaking to the Alachua PC User Group at the Doyle Conner Building in Gainesville, FL. The meeting begins at 6:30 pm. Subject matter will cover a broad range of subjects from Internet 101 to encryption and security. For information and directions contact Janice Yrausquin at 352-380-0587.

On Tuesday, November 28th Atlantic.Net will be presenting to the Palm Coast Computer User Group. The topic will be "Internet Appliances and the Future of the Internet". For information please call Peter Kroeger at 352-446-7915.

If you would like to have us come to your next civic or computer club meeting, just send an e-mail here or call 1-800-422-2936, ext. 4388. At least 30 days notice is preferred but not required.

CHECKING YOUR ATLANTIC.NET E-MAIL
We encourage all of our members to check their e-mail periodically. You can use Atlantic.Net Webmail to check your e-mail from any Internet-connected computer, or through a variety of commercial e-mail programs such as Netscape Communicator, Microsoft Outlook Express or Eudora Pro. For more information about using or configuring your Atlantic.Net e-mail, please call our Member Services department at 1-800-921-9328 or visit our Support Site.

If you would prefer to have us send important information, such as billing messages or service updates, to an e-mail address other than your primary Atlantic.Net mailbox, please send a note to our Billing Department or call Member Services with the information.

SIGN UP FOR DIRECT PAYMENT
If you normally pay your Atlantic.Net service fees by check, you may want to consider changing your billing method to credit card or direct bank debit. We accept Visa, MasterCard, Discover and American Express. Paying automatically is easy and saves money by paying monthly instead of quarterly. For those members who would like to continue paying by check, you may choose to have your invoice sent via e-mail instead of regular U.S. mail. For more information please click here or e-mail here.

For those who would like to pay by direct bank debit, the authorization form is available in Adobe Acrobat (.pdf) format. Just print out the form and follow the instructions on filling it out and sending it to us.

UPDATING YOUR ACCOUNT INFORMATION
If you have recently moved or gotten a new phone number, please let us know so we can update our records. Just e-mail Member Services or call 1-800-921-9328.

ATLANTIC.NET PARTNERS
Atlantic.Net has built relationships with local businesses in the computer industry that can help you with many computer issues. Whether you need a new modem or a brand new system, upgrades, repairs, or training, Atlantic.Net Partners can help. To find the Atlantic.Net Partner nearest you, please click here.

COMPUTER CLUBS
Computer clubs are a great way to learn more about computers and the Internet and meet new people who share your interests. Atlantic.Net maintains a list of clubs here. Please note that this is not a specific endorsement of any particular organization. For information on adding your club to this list, please send e-mail here or call 1-800-422-2936, ext. 4388

TECH TIPS
Tired of typing in your password every time you log in? Wondering how to keep inappropriate content away from children? How about setting up a personal or business Web page? You'll find convenient information on all these topics and more, organized in a convenient "how-to format", on our Web site. You will also find links to a variety of freeware and shareware programs for your computer. Just visit our Support Web site for more information.

MEMBER SERVICES
Atlantic.Net Member Services Representatives are available 24 hours a day, excluding major holidays, to assist you with anything (new accounts, billing questions, technical support, etc.) regarding your Atlantic.Net dial-up account.

COMMENTS
Thank you for your continued business! If you have any comments or questions about this newsletter, please address them to service@atlantic.net. To see what other subscribers are saying about Atlantic.Net, please click here.

ACCEPTABLE USE POLICY
All Atlantic.Net members agree to abide by our Acceptable Use Policy (AUP) as a condition of using the service. Please take a few moments to review this important information.

ATLANTIC.NET CONTACT INFORMATION
MAILING ADDRESS:
Atlantic.Net, Inc.
2815 NW 13th Street, Suite 201
Gainesville, FL 32609

PHONE NUMBERS:
Member Services Division (new accounts, billing questions, technical support and customer service) 352-336-7716 or 1-800-921-9328
Business Office 352-375-2912 or 1-800-422-2936
Commercial Sales (Web hosting, dedicated access, co-location, etc.) 800-521-5881

E-MAIL ADDRESSES:
Commercial Sales sales@atlantic.net
Web Design studios@atlantic.net
Residential Billing Inquiries dial-upbilling@atlantic.net
Commercial Billing Inquiries commercialbilling@atlantic.net
Technical Support support@atlantic.net
Member Services service@atlantic.net

WEB ADDRESSES:
http://www.atlantic.net
http://support.atlantic.net
http://surf.atlantic.net

OTHER CONTACT INFORMATION