May 1999

INTRODUCTION
This newsletter is sent to Atlantic.Net members each month to provide information on what's happening here at Atlantic.Net. We hope to use it to keep you better informed and to get your input on topics of interest. We are working on being the best Internet provider anywhere, and with your input we will get there!

Thank you for subscribing to Atlantic.Net Internet Services!


NEW ACCESS NUMBERS IN TAMPA BAY AREA
Atlantic.Net subscribers in the Tampa Bay area need to change their local access number due to an equipment move and upgrade. Please select the new number for your local calling area.

Members are responsible for ensuring that a number is local to them. For more information on changing your access number please click here or call 1-800-921-9328.

VIRTUAL DOMAIN NAMES NOW AVAILABLE
Users with personal or business home pages with their Atlantic.Net accounts will be happy to learn that we have introduced a virtual domain name service. For instance, if your Web page address is currently http://www.atlantic.net/~dcc (in this case, "dcc" equals your username), visitors to your site may now type in http://dcc.members.atlantic.net and be routed to the site. We hope this will make it even easier for visitors to find your Web site. Both addresses point to the same location. For information on setting up a personal Web site please click here.

NEW PHONE LINES AND SERVICE UPGRADES
In the past month we've increased capacity in the following cities to better serve our members: Brooksville, Gainesville, Tampa, Crystal River and Jacksonville.

Atlantic.Net Members in the Live Oak area have already noticed faster, more reliable dial-up connections since we upgraded to 56K modems last month. Subscribers using v.90 or K56flex modems should not have to make any changes to their systems to connect at the higher speeds. Users still using X2 modems must contact their modem manufacturer and upgrade to the new v.90 standard. For more information please, visit our 56K information page.

ACCOUNT HIBERNATION
This the time of year when many of our subscribers leave Florida to travel or live elsewhere for the summer. For these customers we have our Account Hibernation service available. Instead of canceling the service outright, users can hibernate their account for as long as they like for a small monthly fee. If you would like your e-mail forwarded to another address, and make sure that your username is still available when you return, just call Member Services at 1-800-921-9328 and ask to hibernate your account. When you get back in the fall, let us know and your account will be reactivated immediately.

ACCESSING ATLANTIC.NET
A complete listing of our current POPs (Points-of-Presence) is available here.   Remember that you can use your account to dial-in from any of the cities where we offer local access (if you go there on vacation, move, etc.). In addition, you may refer new users (family, friends, etc.) who live in any of these cities and earn a free month of access for yourself.  Note: Travel features and referral credits are not available to promotional account users.

UPDATING YOUR ACCOUNT INFORMATION
For those of you paying by credit card, please check to make sure that we have the current expiration date. Notices are also sent out via e-mail to all affected accounts. Also, if you have recently moved or gotten a new phone number, please let us know so we can update our records. To verify or update account information, please call Member Services at 1-800-921-9328 or send e-mail to Member Services.

HOW TO CHANGE YOUR BILLING METHOD
If you normally pay your Atlantic.Net service fees by check, you may want to consider changing your billing method to credit card or direct bank debit. We accept Visa, MasterCard, Discover and American Express. When paying automatically there are no invoice fees and no quarterly payments. For those members who would like to continue paying by check, you may now choose to have your invoice sent via e-mail instead of regular U.S. mail. For more information please e-mail our Billing Department or visit the Billing Options section of our Web page.

For those who would like to pay by direct bank debit, the authorization form is now available in Adobe Acrobat (.pdf) format. You can find it here.

ATLANTIC.NET BUSINESS PARTNERS
If you are in the market for a new computer, or maybe just upgrading your current one, please consider one of Atlantic.Net's Preferred Partners. Our partners can also solve technical problems and help you choose the best software and games for your machine. You'll find a complete list of these local businesses, sorted by city, by clicking here.

OTHER ATLANTIC.NET SERVICES
Don't forget Atlantic.Net also offers a complete line of other services, such as Web hosting, Web design and dedicated Internet access, all designed to increase productivity and enhance the image of businesses. If you would like more information on putting your company on-line or getting a high-speed dedicated Internet connection to your office, send e-mail to our Sales Department or call 1-800-422-2936, ext. 4395.

ATLANTIC.NET ON THE ROAD
On May 11, Atlantic.Net will host a discussion about Internet security, encryption, viruses, and Atlantic.Net's services at the Timber Pines Computer Club in Spring Hill, FL. The meeting starts at 10:30am and is open to residents of the Timber Pines community. For more information please contact Phil Russo.

Crystal River Mac User's Group will welcome Atlantic.Net representatives to their monthly meeting on Friday, May 28. Scheduled for discussion is Atlantic.Net's Internet software and file compatibility on the Macintosh.  For more information about the club, please visit their Website.

If you would like to have us come to your next civic or computer club meeting, just e-mail us. At least 30 days notice is preferred.


TECH TIPS
Tired of typing in your password every time you log in? Wondering how to keep inappropriate content away from children? How about setting up a personal or business Web page? You'll find convenient information on all these topics and more, organized in a convenient "how-to format", on our Web site. You will also find links to a variety of freeware and shareware programs for your computer. Just visit our Support Web site for more information. 

MEMBER SERVICES
Atlantic.Net Member Services Representatives are available from 9AM to 9PM on weekdays and from 10AM to 6PM on weekends to assist you with any issues (new accounts, billing questions, technical support, etc.) regarding your Atlantic.Net dial-up account.


EARN FREE SERVICE
As our way of thanking Members who recommend us to others, Atlantic.Net gives one month's service credit each time a new user mentions a current subscriber's name when signing up. Credit will appear on your next statement. Be sure your referral knows your username or e-mail address to insure proper credit. Note: referral credits not available for promotional accounts.

NETWORK OPERATIONS MAILING LIST
If you are technically inclined and you want to stay updated regularly on things that are happening with the network, we have a Network Operations Center mailing list. If you want to subscribe to this list, please send a message to our NOC Request list, with the word SUBSCRIBE on the first line of the message.

COMMENTS
Thank you for your continued business! If you have any comments or questions about this newsletter, please address them to service@atlantic.net.


CONTACT INFORMATION
MAILING ADDRESS:
2815 NW 13 Street, Suite 201, Gainesville, FL 32609
PHONE NUMBERS:
Member Services Division (new accounts, billing questions, technical support and customer service) 352-336-7716 or 1-800-921-9328
Business Office 352-375-2912 or 1-800-422-2936
E-MAIL ADDRESSES:
Commercial Sales sales@atlantic.net
Billing Inquiries billing@atlantic.net
Technical Support support@atlantic.net
Member Services service@atlantic.net
WEB ADDRESSES:
http://www.atlantic.net
http://support.atlantic.net
http://surf.atlantic.net

Copyright © 1999 Atlantic.Net. All rights reserved.