Surf's Up - May 1998

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May 1998

INTRODUCTION
Welcome to your on-line source for news and updates regarding the Atlantic.Net service. We hope to use it to keep you better informed and to gather your input. We are working on being the BEST Internet provider, and with your input we can get there!

Thank you for subscribing to Internet Connect Company's Atlantic.Net!

56K IS HERE!!!
We are currently offering K56flex access in the following areas: Bronson, Brooksville/Spring Hill, Gainesville, Lakeland, New Port Richey, St. Petersburg, Tampa and Trenton. K56flex access should be available in Orlando sometime in May. For more information on 56K service, please visit our 56K information site.

We expect to have our Stuart location up and running by the second week of May. Our Palatka location should be open by the end of May. We are planning to begin offering local 56K dial-up access in the following locations in the next few months: Starke, Daytona Beach, St. Augustine, Homossassa Springs and Palm Coast. If you would like to see us in a particular area, please let us know, and we will see what we can do.

A complete listing of our current POPs (or Points-of-Presence) is available. Remember that you can use your account to dial-in from any of the cities where we offer local access (if you go there on vacation, move, etc.). In addition, you may refer new users (family, friends, etc.) who live in any of these cities for a free month of access.

HAS YOUR ADDRESS CHANGED???
If you have moved since you first signed up for your ICC account, please send your new address and phone number to our Billing Department. We want to keep our billing records as up to date as possible. Thanks for your help in this matter.

BILLING
ICC now offers invoice billing by e-mail in addition to regular mail. We recommend that all of our invoice customers switch to e-mail billing. This is faster and more dependable than the Post Office. If you wish to switch over to e-mail billing, contact the Billing Department.

You may now pay for your ICC account through automatic debit of your checking account. There is no additional fee for this option, and it is available on a monthly basis. For more information on this option, please go to our ACH Debiting information site.

Don't forget that you can save money if you pay for six or twelve months in advance. You will save about $10 if you pay for six months at a time, or about $30 if you pay for a full year at a time. If you want to switch to one of these plans, please contact the billing department.

Credit cards are billed on the 15th of each month. If you need to change your credit card number or switch to another billing method, you must call the billing department before the 15th.

REFERRAL PROGRAM
Don't forget about ICC's great referral program! If you refer our service to a friend or relative and they sign up with us, you will receive a FREE month of service. They must mention your full name and user name when they sign up. If you know someone who lives in one of our other service areas, you can refer them to us also.

TECHNICAL SUPPORT
ICC's Technical Support Department is here to help you with any problems you have accessing our service. Many common problems and questions are addressed on the Support Web page. This great resource can help you configure your e-mail, set up a Web page, change your password and more! We are adding new features to the site all the time, so check it out.

If you have a question that you can't find the answer to on the Support Web site, you can e-mail it to support@atlantic.net. Please make sure you clearly describe the problem you are experiencing.

Tech support is also available on the phone at 1-800-921-9328 (or 336-7716 in Gainesville). The hours are 9AM to 9PM, Monday through Friday, and 10AM to 6PM, Saturday and Sunday.

QUESTION & ANSWER
Q: Why haven't you upgraded your modems to the standard for 56k?

A: The manufacturer of our equipment, Cisco Systems, has not yet provided us with a stable software upgrade for the V.90 standard for 56k modems. Once they release the upgrade to us, we will test it and then upgrade all of our modems. For more information on 56k service, you can view our 56k information site.

If you have a question you would like to see answered in this spot next month, please e-mail it to service@atlantic.net. For answers to many frequently asked questions, please take a look at our Technical Support Web page. If you are relatively new to the Internet and you want some basic information about the Internet, take a look at our Internet Beginner's Guide.

THANK YOU!!!
Thank you for your business! If you have any comments or questions about this newsletter, please address them to service@atlantic.net.

CONTACT INFORMATION
MAILING ADDRESS:
2815 NW 13 Street, Suite 201, Gainesville, FL 32609
PHONE NUMBERS:
Business Office (sales, billing, customer service) 352-375-2912 or 1-800-422-2936
Technical Support Office 352-336-7716 or 1-800-921-9328
E-MAIL ADDRESSES:
Sales Department sales@atlantic.net
Billing Department billing@atlantic.net
Technical Support Department support@atlantic.net
Customer Service Department service@atlantic.net