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Atlantic.Net Offices
Closed on Memorial Day
Atlantic.Net's offices and Member Services call center will be
closed Monday, May 26, so that our employees can be with their
families on Memorial Day. The call center will re-open at 12 a.m.
on Tuesday, May 27. The Network Operations Center will continue
to be monitored during this time. Have a safe and happy holiday
weekend!
Atlantic.Net's
Got New Office Hours!
Effective Monday, May 5, 2003, Atlantic.Net will change its 8
a.m. to 5 p.m. hours of operation to 8:30 a.m. to 5:30 p.m. to
better serve your needs. Don't worry, our Member Services call
center will still be open 24 hours a day, seven days a week for
your convenience.
It's All for
You!
In case you didn't know, Atlantic.Net's already exemplary service
has improved by leaps and bounds in recent months! Now, when you
call into Member Services, you'll experience average hold times
of less than 90 seconds — or you can simply go
to our Web site and chat live with one of our capable technicians
or Internet consultants. It's your direct link to getting instant
information on our services or solutions to your problems!
Written by Jordan Meffert
You Said It!
Our representatives are always ready and able to help you
with any questions. But don't take our word for it! Take a look
at what some of your fellow members had to say about Atlantic.Net!
• After speaking with Member Services Representative Denise
C., Scott Fredricksen, Jr. responded, "Today Denise delivered
better-than-expected customer service, which says a lot, as I
expect a lot out of your company. She was helpful, patient, and
most importantly, she was nice. I have never called your company
and received poor service and that is something that I, for one,
appreciate."
• Lou Lopez was quite impressed with the service he received
from Member Services Representative Bryan A. He writes, "His
polite and professional demeanor is to be commended as much as
his demonstrated skill in diagnosing my problem and guiding me
through a successful procedure. With a staff comprised of personnel
like Bryan, you can count on keeping me as a customer for life."
• Member Services Representative Kevin D. can add one more
satisfied customer to his list! Suzy Cohen writes, "I am
grateful for his help and the continued good service that I get
with Atlantic.Net. Another happy customer."
If you've got a comment or suggestion on how Atlantic.Net can
better serve you, please e-mail us at feedback@atlantic.net.
Written by Jordan Meffert
Avoid the Creepy
Crawlies!
If you're worried about viruses entering your computer, try these
steps to block their invasion.
• Use Atlantic.Net Webmail,
a Web-based program designed to keep your e-mail files on Atlantic.Net's
server,
so you won't risk downloading anything harmful to your computer.
• Try SpamScope.
Atlantic.Net designed this e-mail filtering program so you can
enjoy the added convenience of filtering out annoying spam. Although
you can enable SpamScope's features to work with any e-mail program,
by using SpamScope with Webmail, you reap the benefits of added
virus protection.
• If you're attached to your own e-mail program, you can
still take precautions to protect your computer from Internet
attackers. Try these sites or products for more anti-virus assistance:
Surf
Account Tools: Get up-to-date virus alerts from Atlantic.Net
via the Account Tools page on Surf, the portal for Atlantic.Net
members.
Norton SystemWorks 2003 A PC without virus-protection software
is like a body without an immune system. Norton SystemWorks 2003
takes this security three steps further by bundling Norton's AntiVirus,
Utilities, and CleanSweep software, giving you everything you
need to keep your computer healthy!
HouseCall:
Trend Micro's free online virus-scanner checks your computer without
downloading anything to your PC.
Symantec:
Already armed with Norton AntiVirus software? Check out the latest
updates and precautions against viruses or worms.
Written by Janet Vega
Keeping in Touch with Ma!
So you want to see your mom this May 11, but
you're not going to get any face-to-face time. Well, this
Mother's Day, try paying her a virtual visit instead.
• Want to send Mom a photo? Before you send your smile over
the Web, you'll need a
digital camera with Web capabilities, and a
software package to allow you to post your pictures as snapshots
or streaming video.
• Mom doesn't have Internet access to view your Kodak moments?
Consider giving her a gift she'll treasure every day — Atlantic.Net
Internet service! Gift certificates are available for a month
or year of dial-up access. With local access across the United
States and in Canada, Atlantic.Net can help you and your family
stay connected across the miles. For more information or to order,
contact Deidra Wilson in Atlantic.Net's Accounting Department
at (800) 422-2936 ext. 4376 or e-mail dwilson@atlantic.net.
• Don't have a digital camera? No problem.
When you take your film in for processing, ask about online
access to your shots or a photo CD. With a CD, you can take
your pics home and save them in your Atlantic.Net
personal Web space. Then, send mom the link to your site so
she can view your pictures online.
• If you don't have any pictures to send, you can still
use your computer to stay in touch. Send Mom an interactive
e-card and say "I love you" electronically.
• Does your mom love roses? Then forget the photos and the
e-cards. Shop online and send her a Mother's
Day Bouquet instead.
Written by Felicia Thomas
Surfin' Safari: Marking Memorial
Day
First widely observed in 1868 to remember
those who made the ultimate sacrifice for our country, Memorial
Day was first called Decoration Day. It was originally set aside
to decorate the graves of soldiers who died during the Civil War.
To learn more about our country's history at war, visit these
links:
• Where does Memorial Day come from? The History
Channel answers all your questions about how and when the
holiday got started, and who started it.
• Before we became a united nation, brave men and women
fought for our freedom. Learn more about the American Revolution
at PBS.
• Are you the descendant of a Revolutionary War hero? Find
out how you can join the Daughters
of the American Revolution or the Sons
of the American Revolution.
• More than three million Americans fought in this
war. Do you know which one it is?
• Learn about how the "War
to End All Wars" shaped the 20th century.
• This award-winning World
War II Web site provides detailed history and links to other
World War II sites.
For kids:
• To learn more about 20th century America, visit Your
Place in Time.
• For crossword puzzles, picture puzzles, and games relating
to Memorial Day, try these online
activities.
• This Memorial Day, visit one of these fun Florida beaches with
your family: Daytona
Beach, South
Beach, Clearwater
Beach, or Key
West.
Written by Colleen Kissick
Show Mom You're
Blue Without Her Give her this
Sapphire
& .25 CT TW Diamond Ring. Traditional three stone 8X6 oval
sapphire ring with .25 CT TW in diamonds complementing precious
center stone. Gems are set in a classic 14K white gold, high polished
setting. Sapphire is also the birthstone for the month of September.
For more Mother's Day deals, check out The
Surf Shop.
Tech Tip: Going Behind the Scenes
with Webmail!
Whether you're away from home or just using
a friend's computer, you can still answer
your e-mails hassle-free with Webmail,
Atlantic.Net's online e-mail program. Using any computer that
is connected to the Internet, you can access your messages in
two easy ways:
1) Visit the Surf
portal and simply click use the "Check Your Webmail"
link in the top left-hand corner.
2) Go directly to the Webmail login page by typing
http://webmail.atlantic.net
into a browser.
Webmail offers many features, both basic and advanced.
Basic features:
• Inbox. Read all your new mail here. Reply to, forward,
or redirect your messages. Select messages to move, copy, or delete.
You can also blacklist senders here.
• Compose. Write your mail and add attachments. Spell-check
your messages and request return receipts. You may also choose
to have a copy of your composition saved in your sent-mail folder.
• Special Characters. Find those crazy letters and symbols
missing from your keyboard.
• Folders. Create as many extra folders as you need to separate
incoming e-mail.
Advanced features:
You'll find these features, and more, in the Options menu:
• Personal Information. Change the name, address, and signature
that people see when they read and reply to your e-mail.
• Filters. Create filtering rules to organize your incoming
mail, sort it into folders, and delete spam.
• Message Viewing. Set preferences for filtering messages
for unwanted content.
Other advanced features include:
• Search. Allows you to find a specific
e-mail or mail sent from a particular date or person.
• Address Book. Enables you to add, search, import, and
export all your friends' and family's information from your e-mail
program.
• Spamscope. This powerful tool helps you fight spam and
viruses. Follow the link to personalize your settings and customize
what you will allow to enter your e-mail box.
Written by Janet Vega
Got a question for Atlantic.Net's Technical Support team? E-mail
us at support@atlantic.net.
Protect Your Network
from Attackers
The itsy bitsy virus climbed in your hard drive space, down came
the firewall and washed the virus out! Out came the sun, and the
world was right as rain, and the itsy bitsy virus was never heard
from again.
Love happy endings? Well, your lullaby may not end so happily
if you don't properly protect your babies from bugs and eight-legged
attackers. Here's a look at how you can protect your computer
and wash the invaders out!
Fight Fire with Fire. Blast hackers by
boosting your protection with a firewall! A firewall's
purpose is to keep intruders out of your network, allowing
you to get your job done while blocking suspicious incoming connections.
It not only provides real security, but it can also permit and
block certain traffic.
On Standby. Don't spend hours, months, and even years accumulating
important documents and critical data, and then forget to take
a moment to back
up all those files! When a computer crashes, all that information
will be lost without a trace, unless you have backup files on
standby to save the day! Back up any applications that you MUST
be able to recover in the event of a system failure. It may end
up saving your job or your business!
Count on Colocation. By choosing to colocate your server
in a secure environment, you'll be assured fast connections, swift
data transfer, and reliability. Colocation
services at Atlantic.Net offer customers the benefit of housing
their servers in one of our secure, fireproof, climate-controlled
data centers with a direct connection to the Internet backbone.
Our high-speed connections guarantee that your servers are always
up and running. That's right, no more computer crashes plaguing
your business! In addition, Atlantic.Net's network engineers are
on call around the clock to respond to any emergency outages.
For more information about Atlantic.Net Web Services, call toll-free
(877) GO-ATLANTIC! That's (877) 462-8526. Or, you can e-mail sales@atlantic.net
or chat live with an Internet consultant at www.atlantic.net.
Written by Jordan Meffert
Lost & Found:
Help Customers Find You Online
Getting positive exposure for your business
may seem like a daunting and expensive venture, especially in
the gigantic and constantly changing world of Cyberspace.
But it's really a piece of cake to connect customers with your
business, especially if you team up with the most powerful and
popular tool that Web shoppers use to find what they want online
— the search engine.
Search engines get millions of hits per day from customers searching
for products, services, and other information, and it's easier
than you think to get your site into a search engine database!
Here's what you need to do to make sure customers see your company's
name at the top of their search results.
• Google
— Many people would argue that Google is the most popular
search engine on the Internet, and they'd probably be right. Fortunately
for you, it's also one of the easiest to join. Just
submit your URL to their Web site free of charge. They'll
check out your site and add you to their server!
• Dogpile
— This search engine may have a funny name, but it can also
boast being the most powerful search engine online. Dogpile is
meta-search engine, meaning that when you search for something
on it, it searches through 10 different engines to give you the
most results! Getting your site on Dogpile is as simple
as paying a yearly fee and submitting your URL to them.
• Yahoo!
— Don't think that Yahoo! is nothing more those funny commercials
you see in between Will and Grace and Scrubs.
It's actually a massive online community with a powerful search
engine divided categorically! To submit your site free of charge,
you fill out a form telling
them how to categorize your company, and they review your
site and add you to their database!
You can also team up with many other promising search engines,
including Excite!
and Lycos.
Just think, you might never have to advertise the old-fashioned
way again! So give your business the exposure it deserves, and
team up with a search engine today.
Did you know? Atlantic.Net also offers Web design
services! Now that you know how to drive traffic to your Web site,
let us show you how you can turn your company's site into a powerful
selling tool. Call toll-free (877) GO-ATLANTIC! That's (877) 462-8526.
Or, visit us online to view Atlantic.Net's
portfolio and packages for small businesses.
Written by Mat Shaffer
Mail
Atlantic.Net, Inc.
2815 NW 13th Street, Suite 201
Gainesville, FL 32609
Phone
Member Services (352) 336-7716 or (800) 921-9328
Business Office (352) 375-2912 or (800) 422-2936
Commercial Sales (800) 521-5881
E-mail
Commercial Sales
Residential Billing
Inquiries
Commercial Billing
Inquiries
Technical Support
Feedback
Web
http://www.atlantic.net
http://surf.atlantic.net
Other
Contact Information
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please
e-mail us at surf@atlantic.net.
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