May
2000
INTRODUCTION
This newsletter is
sent to Atlantic.Net members each month to provide information on
what's happening here at Atlantic.Net. Our goal is to keep you
better informed and to get your input on topics of interest. We
are working on being the best Internet provider anywhere, and
with your feedback we will get there!
Thank you for subscribing to Atlantic.Net Internet Services!
24/7
CUSTOMER SERVICE NOW AVAILABLE
We are pleased to
announce that Atlantic.Net's Member Services department is now
open 24 hours a day, 7 days a week (excluding major holidays).
Representatives can help with all aspects of customer service, including: setting up new accounts, technical support and billing questions. Call 1-800-921-9328.
WEB
HOSTING PLANS
Atlantic.Net has a
variety of Web hosting plans ideal for any sized business.
Service plans start at just $14.95 per month and include features
and benefits for any budget. Call 1-800-422-2936 for more
information or e-mail sales@atlantic.net.
ATLANTIC.NET
ON THE ROAD
On May 15th,
Atlantic.Net will address the Mid-Florida Lakes Computer Club in
the Mid-Florida Lakes Retirement Community about the acquisition
of Internet Services of Florida by Atlantic.Net at 6:30 p.m. The
meeting is open to the public. Please contact Jack Katz at (352)
589-4279 for information
An Atlantic.Net representative will speak about the acquisition of Internet Services of Florida by Atlantic.Net on May 16th at 7:00 p.m. to the MCBUG Computer Club in Ocala, FL. Guests will also learn the details of Atlantic.Net's new Web hosting plan, the "Starter Plan". For more information, please contact Paul Kestenbaum at (352) 694-2130.
On May 25th, Atlantic.Net will be speaking to the Amelia Island PC User Group in Fernandina Beach about search engines, modems and how to get the most out of an Internet connection. Atlantic.Net T-shirts will be given away as prizes to those who answer Internet trivia questions correctly. Please contact Janie Thomas at (904) 261-6615 for more information.
Atlantic.Net will speak to the Lake Macintosh User Group in Leesburg on
May 30th on sending and receiving e-mail and attachments. Please contact Mary Ramirez at (352) 589-6184 for more information.
If you would like to have us come to your next civic or computer club meeting, just send an e-mail here or call 1-800-422-2936, ext. 4388. At least 30 days notice is preferred but not required.
CHECKING
YOUR ATLANTIC.NET E-MAIL
We encourage all of our members to
check their e-mail periodically. You can use Atlantic.Net
Webmail to check your
e-mail from any Internet-connected computer, or through a variety
of commercial e-mail programs such as Netscape Communicator,
Microsoft Outlook Express or Eudora Pro. For more information
about using or configuring your Atlantic.Net e-mail, please call
our Member Services department at 1-800-921-9328 or visit our Support
Site.
If you would prefer to have us send important information, such as billing messages or service updates, to an e-mail address other than your primary Atlantic.Net mailbox, please send a note to our Billing Department or call Member Services with the information.
SURF.ATLANTIC.NET
Atlantic.Net's Surf.Atlantic.Net is your complete gateway to the Web. You
will find up to the minute news, weather, stock quotes and other
dynamic content. Members also have access to search engines and
unique shopping sites, all from one convenient location.
ACCESSING
ATLANTIC.NET
Atlantic.Net now serves over
60 cities in Florida, Georgia, Alabama, Louisiana and
Mississippi. Find a complete listing of
all our current local access numbers (organized by city, area
code and county), by clicking here.
You can use your account to dial-in from any of the cities where
we offer local access (if you go there on vacation, move, etc.).
In addition, you may refer new users (family, friends, etc.) who
live in any of these cities and earn a free month of access for
yourself.
SIGN
UP FOR DIRECT PAYMENT
If you normally pay your
Atlantic.Net service fees by check, you may want to consider
changing your billing method to credit card or direct bank debit.
We accept Visa, MasterCard, Discover and American Express. Paying
automatically is easy and saves money by paying monthly instead
of quarterly. For those members who would like to continue paying
by check, you may choose to have your invoice sent via
e-mail instead of regular U.S. mail. For more information please click here or
e-mail here.
For those who would like to pay by direct bank debit, the authorization form is available in Adobe Acrobat (.pdf) format. Just print out the form and follow the instructions on filling it out and sending it to us.
UPDATING
YOUR ACCOUNT INFORMATION
If you have recently
moved or gotten a new phone number, please let us know so we can
update our records. Just e-mail Member
Services or call
1-800-921-9328.
ATLANTIC.NET
PARTNERS
Atlantic.Net has
built relationships with local businesses in the computer
industry that can help you with many computer issues. Whether
you need a new modem or a brand new system, upgrades, repairs, or
training, Atlantic.Net Partners can help. To find the
Atlantic.Net Partner nearest you, please click here.
COMPUTER
CLUBS
Computer clubs are a
great way to learn more about computers and the Internet and meet
new people who share your interests. Atlantic.Net maintains a
list of clubs at http://partners.atlantic.net/UserGroups.html.
Please note that this is not a specific endorsement of any
particular organization. For information on adding your club to
this list, please send e-mail
here or call
1-800-422-2936, ext. 4388
TECH TIPS
Tired of typing in
your password every time you log in? Wondering how to keep
inappropriate content away from children? How about setting up a
personal or business Web page? You'll find convenient information
on all these topics and more, organized in a convenient
"how-to format", on our Web site. You will also find
links to a variety of freeware and shareware programs for your
computer. Just visit our Support
Web site for more
information.
MEMBER
SERVICES
Atlantic.Net Member
Services Representatives are available 24 hours a day, excluding
major holidays, to assist you with anything (new accounts,
billing questions, technical support, etc.) regarding your
Atlantic.Net dial-up account.
NETWORK
OPERATIONS MAILING LIST
If you are technically
inclined and you want to stay updated regularly on things that
are happening with the network, we have a Network Operations
Center mailing list. If you want to subscribe to this list,
please send a message to our NOC Request list, with
the word SUBSCRIBE on the first line of the message.
COMMENTS
Thank you for your continued
business! If you have any comments or questions about this
newsletter, please address them to service@atlantic.net. To see what other subscribers are saying about
Atlantic.Net, please click here.
ACCEPTABLE USE POLICY
All Atlantic.Net
members agree to abide by our Acceptable Use Policy (AUP) as a condition of using the
service. Please take a few moments to review this important
information.
ATLANTIC.NET
CONTACT INFORMATION
MAILING ADDRESS:
Atlantic.Net, Inc.
2815 NW 13th Street, Suite 201
Gainesville, FL 32609
PHONE NUMBERS:
Member Services Division (new accounts, billing questions,
technical support and customer service) 352-336-7716 or
1-800-921-9328
Business Office 352-375-2912 or 1-800-422-2936
Commercial Sales (Web hosting,
dedicated access, co-location, etc.) 800-521-5881
E-MAIL
ADDRESSES:
Commercial Sales sales@atlantic.net
Web Design studios@atlantic.net
Billing Inquiries billing@atlantic.net
Technical Support support@atlantic.net
Member Services service@atlantic.net
WEB ADDRESSES:
http://www.atlantic.net
http://support.atlantic.net
http://surf.atlantic.net
http://studios.atlantic.net
Copyright © 2000 Atlantic.Net. All rights reserved.