March 1999

INTRODUCTION
This newsletter is sent to Atlantic.Net members each month to provide information on what's happening here at Atlantic.Net. We hope to use it to keep you better informed and to get your input on topics of interest. We are working on being the best Internet provider anywhere, and with your input we will get there!

Thank you for subscribing to Atlantic.Net Internet Services!


WELCOME TO OUR NEW MEMBERS!
In the past month we completed our ninth acquisition of an Internet provider, VolusiaNet, which served customers primarily in Edgewater and New Smyrna Beach. We are very excited about serving all of our new members from this company. If you have any questions about the transition please call 1-800-921-9328 or see our VolusiaNet Transition Guide.

ACCESSING ATLANTIC.NET
A complete listing of our current POPs (Points-of-Presence) is available here.   Remember that you can use your account to dial-in from any of the cities where we offer local access (if you go there on vacation, move, etc.). In addition, you may refer new users (family, friends, etc.) who live in any of these cities and earn a free month of access for yourself.  Note: Travel features and referral credits are not available to promotional account users.

UPDATING YOUR ACCOUNT INFORMATION
If you have recently moved or gotten a new phone number, please let us know so we can update our records. Just e-mail Member Services or call 1-800-921-9328.

HOW TO CHANGE YOUR BILLING METHOD
If you normally pay your Atlantic.Net service fees by check, you may want to consider changing your billing method to credit card or direct bank debit. We accept Visa, MasterCard, Discover and American Express. When paying automatically there are no invoice fees and no quarterly payments. For those members who would like to continue paying by check, you may now choose to have your invoice sent via e-mail instead of regular U.S. mail. For more information please e-mail our Billing Department or visit the Billing Options section of our Web page.

 
ATLANTIC.NET BUSINESS PARTNERS
If you are in the market for a new computer, or maybe just upgrading your current one, please consider one of Atlantic.Net's Preferred Partners. Our partners can also solve technical problems and help you choose the best software and games for your machine. You'll find a complete list of these local businesses, sorted by city, by clicking here.

OTHER ATLANTIC.NET SERVICES
Don't forget Atlantic.Net also offers a complete line of other services, such as Web hosting, Web design and dedicated Internet access, all designed to increase productivity and enhance the image of businesses. If you would like more information on putting your company on-line or getting a high-speed dedicated Internet connection to your office, send e-mail to our Sales Department or call 1-800-422-2936, ext. 4395.

NEW PHONE LINES
In the past month we've increased capacity in the following cities to better serve our members:  Brooksville, Lake City, New Port Richey, Palatka, Ocala and Gainesville.

ATLANTIC.NET ON THE ROAD
On March 16th, representatives from Atlantic.Net paid a visit to MCBUG (Marion County BBS and Computer Users Group). The presentation, which was held at the Discovery Science Center in downtown Ocala, discussed child safety on the Internet, Atlantic.Net's Internet technologies, Web hosting, and Web development.

On March 26th, Atlantic.Net will provide a presentation at the Crystal River Macintosh User's Group(CMUG) at 6:30pm. Topics to be discussed include Internet software, search engines, and Macintosh Internet compatibility issues. For more information please contact Al Petry.

If you would like to have us come to your next civic or computer club meeting, just e-mail us. At least 30 days notice is preferred.


TECH TIPS
Tired of typing in your password every time you log in? Wondering how to keep inappropriate content away from children? How about setting up a personal or business Web page? You'll find convenient information on all these topics and more, organized in a convenient "how-to format", on our Web site. You will also find links to a variety of freeware and shareware programs for your computer. Just visit our Support Web site for more information. 

MEMBER SERVICES
Atlantic.Net Member Services Representatives are available from 9AM to 9PM on weekdays and from 10AM to 6PM on weekends to assist you with any issues (new accounts, billing questions, technical support, etc.) regarding your Atlantic.Net dial-up account.


ON-LINE SURVEY
If you would like to participate in an on-line survey for a new Internet product, Internet call waiting, please click here. All responses will be strictly confidential.

NETWORK OPERATIONS MAILING LIST
If you are technically inclined and you want to stay updated regularly on things that are happening with the network, we have a Network Operations Center mailing list. If you want to subscribe to this list, please send a message to our NOC Request list, with the word SUBSCRIBE on the first line of the message.


COMMENTS
Thank you for your continued business! If you have any comments or questions about this newsletter, please address them to service@atlantic.net.


CONTACT INFORMATION
MAILING ADDRESS:
2815 NW 13 Street, Suite 201, Gainesville, FL 32609
PHONE NUMBERS:
Member Services Division (new accounts, billing questions, technical support and customer service) 352-336-7716 or 1-800-921-9328
Business Office 352-375-2912 or 1-800-422-2936
E-MAIL ADDRESSES:
Commercial Sales sales@atlantic.net
Billing Inquiries billing@atlantic.net
Technical Support support@atlantic.net
Member Services service@atlantic.net
WEB ADDRESSES:
http://www.atlantic.net
http://support.atlantic.net
http://surf.atlantic.net

Copyright © 1999 Atlantic.Net. All rights reserved.