March 1998
INTRODUCTION
Welcome to your on-line source for news and updates regarding the Atlantic.Net service. We
hope to use it to keep you better informed and to gather your input. We are working on
being the BEST Internet provider, and with your input we can
get there!
Thank you for subscribing to Internet Connect Company's Atlantic.Net!
THANK YOU FOR YOUR INPUT!
For those of you who submitted the names of computer stores, consultants and web
designers...Thank You! If anyone still wants to submit any names for the database, please
send them to service@atlantic.net. We are
working on completely redesigning our Web page; you can look forward to a lot of exciting
changes including the new referral database.
THE NEED FOR SPEED
by Craig Livingston
How to Increase the Performance of Your
Modem
56K IS HERE!!!
We are currently offering K56flex access in the following areas: Bronson, Gainesville,
Lakeland, New Port Richey, Tampa and Trenton. Within the next month or so, we should begin
offering K56flex access in Spring Hill/Brooksville and St. Petersburg. For more
information on 56K service, please visit our 56K information site.
We are planning to offer local 56K dial-up access in the following locations soon:
Palatka, Daytona Beach, St. Augustine, Homossassa Springs and Palm Coast. We are also
working on expanding our network into Georgia soon. If you would like to see us in a
particular area, please let us know at service@atlantic.net,
and we will see what we can do.
A complete listing of our current
POPs (or Points-of-Presence) is available. Remember that you can use your account to
dial-in from any of the cities where we offer local access. In addition, you can refer new
users (family, friends, etc.) in these cities for a free month of access.
BILLING
ICC now offers invoice billing by e-mail in addition to regular mail. We recommend that
all of our invoice customers switch to e-mail billing. This is faster and more dependable
than the Post Office. If you wish to switch over to e-mail billing, contact the billing
department at billing@atlantic.net.
Beginning in March, you may pay for your ICC account through automatic debit of your
checking account. There is no additional fee for this option, and it is available on a
monthly basis. Please watch for an e-mail from the billing department with further
information on this new option. You can also find more information on this option at http://home.atlantic.net/billing/ach.
Don't forget that you can save money if you pay for six or twelve months in advance. You
will save about $10 if you pay for six months at a time, or about $30 if you pay for a
full year at a time. If you want to switch to one of these plans, please contact the
billing department.
Credit cards are billed on the 15th of each month. If you need to change your credit card
number or switch over to invoice billing, you must call the billing department before the
15th.
ACCOUNT SUSPENSIONS
If you are going to be out of town for an extended period of time, we can now suspend your
ICC account instead of canceling it. For $5/month (payable only by credit card or checking
account debiting), we will suspend your account and forward your e-mail to any other
e-mail address. This option ensures that you will not lose your current e-mail address
while you are gone, however you will not be able to dial in with your ICC account during
the time the account is suspended. Also, we will not be able to keep your web page up (if
you have one) so you would need to keep a copy of the files and upload them to the server
when you get back. When you get back, all you need to do is call us and we will reactivate
your account. If you would like to choose this option, please call our business office. If
you have any questions about account suspensions, please send e-mail to service@atlantic.net.
REFERRAL PROGRAM
Don't forget about ICC's great referral program! If you refer our service to a friend or
relative and they sign up with us, you will receive a FREE month of service. They must
mention your full name and user name when they sign up. If you know someone who lives in
one of our other service areas, you can refer them to us also.
SERVICE UPDATES
GAINESVILLE, TRENTON & BRONSON:
56K service is now available.
OCALA & LEESBURG:
Additional lines were installed in mid-February.
TAMPA & LAKELAND:
56K service is available.
ORLANDO:
Additional lines were installed in late February.
SPRING HILL:
We should be in our new location in mid-March. At that time, we will install additional
lines and begin 56K service. Until that time, we will not be accepting new customers.
LAKE CITY:
Additional lines were installed in late February.
QUESTION & ANSWER
Q: How can I find out how much time I am online?
A: We have added a new feature to our Technical Support Web page which will allow you to
find out how much time you have spent online, in either the current month or the previous
month.
If you have a question you would like to see answered in this spot next month, please
e-mail it to service@atlantic.net. For answers
to many frequently asked questions, please take a look at our Technical Support Web page.
If you are relatively new to the Internet and you want some basic information about the
Internet, take a look at http://surf.atlantic.net/basics/.
THANK YOU!!!
Thank you for your business! If you have any comments or questions about this newsletter,
please address them to service@atlantic.net.
CONTACT INFORMATION
MAILING ADDRESS:
2815 NW 13 Street, Suite 201, Gainesville, FL 32609
PHONE NUMBERS:
Business Office (sales, billing, customer service) 352-375-2912 or 1-800-422-2936
Technical Support Office 352-336-7716 or 1-800-921-9328
E-MAIL ADDRESSES:
Sales Department sales@atlantic.net
Billing Department billing@atlantic.net
Technical Support Department support@atlantic.net
Customer Service Department service@atlantic.net
Copyright © 1998 Atlantic.Net. All rights reserved.