June 1999

INTRODUCTION
This newsletter is sent to Atlantic.Net members each month to provide information on what's happening here at Atlantic.Net. Our goal is to keep you better informed and to get your input on topics of interest. We are working on being the best Internet provider anywhere, and with your feedback we will get there!

Thank you for subscribing to Atlantic.Net Internet Services!


SOUTH FLORIDA NOW ON-LINE
We are pleased to announce that our long-awaited service offering in South Florida is now available. Atlantic.Net members may dial into any of the following locations while traveling, or refer new customers within these areas to receive one free month of service.

In conjunction, we have opened our first office outside of Gainesville. Our business sales and Web development divisions are located in Plantation, just outside of Fort Lauderdale. The business sales division handles high-speed dedicated access and Web hosting services. To contact the new office, please click here.


NEW ACCESS NUMBERS ON THE WAY
Due to an equipment move and upgrade, Atlantic.Net subscribers in select cities will be asked to change their access numbers beginning this month. Affected users will be notified via e-mail when it necessary to make this change, along with detailed instructions on how to do it.

Once the new numbers are announced you may call Member Services at 1-800-921-9328 with any questions.


VIRTUAL DOMAIN NAMES NOW AVAILABLE
Users with personal or business home pages with their Atlantic.Net accounts will be happy to learn that we have introduced a virtual domain name service. For instance, if your Web page address is currently http://www.atlantic.net/~service (in this case, "service" equals your username), visitors to your site may now type in http://service.members.atlantic.net and be routed to the site. We hope this will make it even easier for visitors to find your Web site. Both addresses point to the same location. For information on setting up a personal Web site please click here.

NEW PHONE LINES AND SERVICE UPGRADES
In the past month we've increased capacity in the following cities to better serve our members: Jacksonville, Ocala and Gainesville.

ACCOUNT HIBERNATION
This the time of year when many of our subscribers leave Florida to travel or live elsewhere for the summer. For these customers we have our Account Hibernation service available. Instead of canceling the service outright, users can hibernate their account for as long as they like for a small monthly fee. If you would like your e-mail forwarded to another address, and make sure that your username is still available when you return, just call Member Services at 1-800-921-9328 and ask to hibernate your account. When you get back in the fall, let us know and your account will be reactivated immediately.

ACCESSING ATLANTIC.NET
A complete listing of our current POPs (Points-of-Presence) is available here.   Remember that you can use your account to dial-in from any of the cities where we offer local access (if you go there on vacation, move, etc.). In addition, you may refer new users (family, friends, etc.) who live in any of these cities and earn a free month of access for yourself.  Note: Travel features and referral credits are not available to promotional account users.

HOW TO CHANGE YOUR BILLING METHOD
If you normally pay your Atlantic.Net service fees by check, you may want to consider changing your billing method to credit card or direct bank debit. We accept Visa, MasterCard, Discover and American Express. When paying automatically there are no invoice fees and no quarterly payments. For those members who would like to continue paying by check, you may now choose to have your invoice sent via e-mail instead of regular U.S. mail. For more information please e-mail our Billing Department or visit the Billing Options section of our Web page.

For those who would like to pay by direct bank debit, the authorization form is now available in Adobe Acrobat (.pdf) format. You can download it here.

ATLANTIC.NET BUSINESS PARTNERS
Over the years, Atlantic.Net has built relationships with local businesses in the computer industry. These businesses, Atlantic.Net Partners, can help you with a wide variety of technical issues. Whether you need a new modem or a brand new system, upgrades, repairs, or training, Atlantic.Net Partners can help. You will find a complete list of these local businesses, sorted by city, by clicking here.

OTHER ATLANTIC.NET SERVICES
Don't forget Atlantic.Net also offers a complete line of other services, such as Web hosting, Web design and dedicated Internet access, all designed to increase productivity and enhance the image of businesses. If you would like more information on putting your company on-line or getting a high-speed dedicated Internet connection to your office, send e-mail to our Sales Department or call 1-800-422-2936, ext. 4377.

ATLANTIC.NET ON THE ROAD
Doreen Sabina will represent Atlantic.Net at seminars being held on June 15 and 16 for members of Florida Telco Credit Union in Jacksonville, Florida. "Introduction to the Internet" seminars are free and will include a discussion about home banking. Seating is limited. Call 904-720-1756 for reservations.

On June 24, Atlantic.Net representatives will pay a visit to the Hernando Computer Club in Spring Hill. Topics to be discussed include Atlantic.Net's Netscape Communicator software and online security. For more information about attending this meeting, please visit the HCC Web site HCC web site at http://www.hcc.org/

On June 29 and July 13, Doreen will be holding seminars for members of Educational Community Credit Union at Florida Community College of Jacksonville. Seating is limited. Call 904-360-7995 for reservations.

If you would like to have us come to your next civic or computer club meeting, just e-mail us. At least 30 days notice is preferred.


TECH TIPS
Tired of typing in your password every time you log in? Wondering how to keep inappropriate content away from children? How about setting up a personal or business Web page? You'll find convenient information on all these topics and more, organized in a convenient "how-to format", on our Web site. You will also find links to a variety of freeware and shareware programs for your computer. Just visit our Support Web site for more information. 

MEMBER SERVICES
Atlantic.Net Member Services Representatives are available from 9AM to 9PM on weekdays and from 10AM to 6PM on weekends to assist you with any issues (new accounts, billing questions, technical support, etc.) regarding your Atlantic.Net dial-up account.


NETWORK OPERATIONS MAILING LIST
If you are technically inclined and you want to stay updated regularly on things that are happening with the network, we have a Network Operations Center mailing list. If you want to subscribe to this list, please send a message to our NOC Request list, with the word SUBSCRIBE on the first line of the message.

COMMENTS
Thank you for your continued business! If you have any comments or questions about this newsletter, please address them to service@atlantic.net.


CONTACT INFORMATION
MAILING ADDRESS:
2815 NW 13 Street, Suite 201, Gainesville, FL 32609
PHONE NUMBERS:
Member Services Division (new accounts, billing questions, technical support and customer service) 352-336-7716 or 1-800-921-9328
Business Office 352-375-2912 or 1-800-422-2936
E-MAIL ADDRESSES:
Commercial Sales sales@atlantic.net
Billing Inquiries billing@atlantic.net
Technical Support support@atlantic.net
Member Services service@atlantic.net
WEB ADDRESSES:
http://www.atlantic.net
http://support.atlantic.net
http://surf.atlantic.net

Copyright © 1999 Atlantic.Net. All rights reserved.