June 1998
INTRODUCTION
Welcome to your on-line source for news and updates regarding the
Atlantic.Net service. We hope to use it to keep you better informed and to gather your
input. We are working on being the BEST Internet provider, and with your input we can get
there!
Thank you for subscribing to Internet Connect Company's Atlantic.Net!
NEW LOCATIONS
Our newest Atlantic.Net local access points
are....Old Town, Palatka and Stuart.
We are planning to begin offering local 56K dial-up access in the following NEW locations
in the next few months: Port St. Lucie/Ft. Pierce, Starke, St. Augustine and West Palm
Beach. If you would like to see us in a particular area, please let us know, and we will see what we can do.
A complete listing of our current POPs
(or Points-of-Presence) is available. Remember that you can use your account to dial-in
from any of the cities where we offer local access (if you go there on vacation, move,
etc.). In addition, you may refer new users (family, friends, etc.) who live in any of
these cities for a free month of access.
V.90 - 56K STANDARD
We have received the software to upgrade
our equipment from K56flex to the international 56K standard, V.90. We have been testing
the upgrade on our Gainesville equipment, and we will upgrade every other 56K location
once we have finished the testing. Each subscriber will be notified via e-mail when their
location has been upgraded to V.90.
Once this upgrade is completed, each subscriber in areas where we currently provide 56K
access will be able to utilize our 56K service. If you own a modem made by US
Robotics/3Com, it will be compatible with our service as soon as you upgrade the modem to
V.90. For our current K56flex subscribers, our service will remain compatible with your
modem, however, you may upgrade to V.90 if you choose. For more information on upgrading
any modem to V.90, please go to http://www.v90.com/links.htm.
We are currently offering 56K access in the following areas: Bronson, Brooksville/Spring
Hill, Gainesville, Lakeland, New Port Richey, Palatka, St. Petersburg, Stuart, Tampa and
Trenton. We should have 56K access available in Orlando during the first half of June, and
in Lake City sometime during the month of June. For more information on 56K service,
please visit our 56K information site.
HAS YOUR ADDRESS CHANGED???
If you have moved since you first signed up
for your ICC account, please send your new address and phone number to the billing department. We want to keep our billing
records as up to date as possible. Thanks for your help in this matter.
BILLING
ICC now offers invoice billing by e-mail in
addition to regular mail. We recommend that all of our invoice customers switch to e-mail
billing. This is faster and more dependable than the Post Office. If you wish to switch
over to e-mail billing, contact the billing
department.
You may now pay for your ICC account through automatic debit of your checking account.
There is no additional fee for this option, and it is available on a monthly basis. For
more information on this option, please go to our ACH Debiting information site.
Don't forget that you can save money if you pay for six or twelve months in advance. You
will save about $10 if you pay for six months at a time, or about $30 if you pay for a
full year at a time. If you want to switch to one of these plans, please contact the billing department.
Credit cards are billed on the 15th of each month. If you need to change your credit card
number or switch to another billing method, you must call the billing department before
the 15th.
REFERRAL PROGRAM
Don't forget about ICC's great referral program! If
you refer our service to a friend or relative and they sign up with us, you will receive a
FREE month of service. They must mention your full name and user name when they sign up.
TECHNICAL SUPPORT
ICC's Technical Support Department is here
to help you with any problems you have accessing our service. Many common problems and
questions are addressed on the Support Web page.
This great resource can help you configure your e-mail, set up a Web page, change your
password and more! We are adding new features to the site all the time, so check it out.
If you have a question that you can't find the answer to on the Support Web site, you can
e-mail it to technical support. Please make sure
you clearly describe the problem you are experiencing. It is also helpful when you include
the type of computer you use as well as the modem you use in your e-mail to support.
Tech support is also available on the phone at 1-800-921-9328 (or 336-7716 in
Gainesville). The hours are 9AM to 9PM, Monday through Friday, and 10AM to 6PM, Saturday
and Sunday.
QUESTION & ANSWER
Q: Why am I getting spam?
A: There are several reasons that you will get spam (unwanted junk e-mail). Spammers often
take addresses from newsgroup postings and from forwarded e-mails (such as jokes or chain
letters). Whenever you register at a company's Web site, your e-mail address may end up on
a list that is sold to spammers. Atlantic.Net does not allow any of our subscribers to
send spam over the Internet. We do everything in our power to prevent spam from reaching
your e-mail, however, it is nearly impossible to prevent all spam. Be assured that
Atlantic.Net has never and will never sell lists of our subscribers to anyone.
If you have a question you would like to see answered in this spot next month, please
e-mail it to customer service. For answers to
many frequently asked questions, please take a look at our Technical Support Web page. If you are relatively
new to the Internet and you want some basic information about the Internet, take a look at
our Internet Beginner's Guide.
NETWORK OPERATIONS MAILING LIST
If you are technically inclined, and you
want to stay updated regularly on things that are happening with the network, we have a
Network Operations Center mailing list. If you want to subscribe to this list, please send
a message to atlantic-noc-request@atlantic.net,
with the word SUBSCRIBE on the first line of the message.
THANK YOU!!!
Thank you for your business! If you have
any comments or questions about this newsletter, please e-mail them to customer service.
CONTACT INFORMATION
MAILING ADDRESS:
2815 NW 13 Street, Suite 201, Gainesville, FL 32609
PHONE NUMBERS:
Business Office (sales, billing, customer service) 352-375-2912 or 1-800-422-2936
Technical Support Office 352-336-7716 or 1-800-921-9328
E-MAIL ADDRESSES:
Sales Department sales@atlantic.net
Billing Department billing@atlantic.net
Technical Support Department support@atlantic.net
Customer Service Department service@atlantic.net
WEB ADDRESSES:
http://www.atlantic.net
http://support.atlantic.net
Copyright © 1998 Atlantic.Net. All rights reserved.