June 2000
INTRODUCTION
Thank you
for using Atlantic.Net! Our goal is
to keep you informed and to get your feedback on our performance as your
Internet service provider. Please
e-mail Member Services with your
comments and suggestions.
ACCESSING
ATLANTIC.NET
Atlantic.Net is now available in the following areas:
We now serve over 65 cities in Florida, Georgia, Alabama, Louisiana and Mississippi. Find a complete listing of all our current local access numbers (organized by city, area code and county), by clicking here.
You can use your account to dial-in from any of the cities where we offer local access (if you go there on vacation, move, etc.). In addition, you may refer new users (family, friends, etc.) who live in any of these cities and earn a free month of access for yourself.
NEW HIBERNATION PLAN
Summer
is the time of year that many of our subscribers go on vacation or away to
seasonal homes. Atlantic.Net makes
it easy to hibernate your account, reserving your username and e-mail address
for when you return. Now you can
hibernate your account for just $2 per month, or $5 per month if you would like
your e-mail forwarded. The first 30
days of hibernation is free regardless of the hibernation plan you select.
For more information, please call Member Services at 1-800-921-9328 or
e-mail Member Services.
BUSINESS SERVICES
Business
owners and managers: Atlantic.Net is your single source for all your business
Internet requirements. Atlantic.Net has the services you need backed by highly
qualified support technicians that are available 24 hours a day, seven days a
week. Some examples of our capabilities
DSL,
ISDN, frame relay, and wireless access
Web hosting and e-commerce
Web design
Managed network and co-location services
Dial-up
56K and ISDN service on a Cisco Powered Network.
Please
note that services and feature availability varies by region, for complete
details please call 1-800-521-5881 from 9am to 6pm, Monday through Friday.
ATLANTIC.NET IN
SPRING HILL
Our
subscribers in Spring Hill, FL can now visit our local office at 5480 Spring
Hill Drive (formerly Fiber-Net). Members can sign up for new services, pay their
bills, and get technical support at this convenient location.
For more information please call 352-686-3044.
FATHER'S DAY GIFTS
For
those still looking for the perfect Father’s Day gift, we invite you to visit
the “Services” section at Surf.Atlantic.Net
for links to some of the Web’s most popular merchants. You can purchase books,
music, software and more right from your desktop and have it delivered anywhere
in the world.
ATLANTIC.NET
ON THE ROAD
On June 8th
at 2pm Atlantic.Net will be at the Hudson Computer Society in Hudson, FL,
reviewing basic e-mail skills and sending and receiving attachments.
This is a popular subject so come prepared to take notes.
For information call Mary Bourbonis at 727-376-0850.
June
12th at 7pm Atlantic.Net will be teaching our ongoing series of classes on HTML
and Web design at the Hernando Computer Club in Spring Hill, FL. Attendance is
limited please arrive early. For information call Gerry Van Der Vlis at
352-686-9673 or visit their Web site.
June
16th at 2pm Atlantic.Net will be at the Lake Port Square Computer Club in
Leesburg, FL conducting our newest class on basic HTML and uploading files with
both Macintosh and PC. For more
information call Jean Newby at 352-728-2545.
Atlantic.Net
will be in the Lakeland, FL area June 19th and 20th:
On June 19th at 7pm, Atlantic.Net will be at the Lakeland Computer Club covering
a variety of Internet related topics, and door prizes will be available.
For information on the June 19th meeting call Bob Read at 863-644-1636.
On the 20th, also at 7pm, Atlantic.Net will be at the Lake Wales Computer Club discussing ways to optimize modem connection speeds, as well as an overview of Internet encryption and security. Call Jane Jukes at 941-778-4752.
On
June 2I at 7pm we will be in Lady Lake, FL at the Spruce Creek North Computer club
discussing search engines and the MCIA/Atlantic.Net merger. For information
please call Al Bevilacqua at 352- 347- 6996.
If you would like to have us come
to your next civic or computer club meeting, just send an e-mail
here or call
1-800-422-2936, ext. 4388. At least 30 days notice is preferred
but not required.
CHECKING
YOUR ATLANTIC.NET E-MAIL
We encourage all of our members to
check their e-mail periodically. You can use Atlantic.Net
Webmail to check your
e-mail from any Internet-connected computer, or through a variety
of commercial e-mail programs such as Netscape Communicator,
Microsoft Outlook Express or Eudora Pro. For more information
about using or configuring your Atlantic.Net e-mail, please call
our Member Services department at 1-800-921-9328 or visit our Support
Site.
If you would prefer to have us send important information, such as billing messages or service updates, to an e-mail address other than your primary Atlantic.Net mailbox, please send a note to our Billing Department or call Member Services with the information.
SURF.ATLANTIC.NET
Atlantic.Net's Surf.Atlantic.Net is your complete gateway to the Web. You
will find up to the minute news, weather, stock quotes and other
dynamic content. Members also have access to search engines and
unique shopping sites, all from one convenient location.
SIGN
UP FOR DIRECT PAYMENT
If you normally pay your
Atlantic.Net service fees by check, you may want to consider
changing your billing method to credit card or direct bank debit.
We accept Visa, MasterCard, Discover and American Express. Paying
automatically is easy and saves money by paying monthly instead
of quarterly. For those members who would like to continue paying
by check, you may choose to have your invoice sent via
e-mail instead of regular U.S. mail. For more information please click here or
e-mail here.
For those who would like to pay by direct bank debit, the authorization form is available in Adobe Acrobat (.pdf) format. Just print out the form and follow the instructions on filling it out and sending it to us.
UPDATING
YOUR ACCOUNT INFORMATION
If you have recently
moved or gotten a new phone number, please let us know so we can
update our records. Just e-mail Member
Services or call
1-800-921-9328.
ATLANTIC.NET
PARTNERS
Atlantic.Net has
built relationships with local businesses in the computer
industry that can help you with many computer issues. Whether
you need a new modem or a brand new system, upgrades, repairs, or
training, Atlantic.Net Partners can help. To find the
Atlantic.Net Partner nearest you, please click here.
COMPUTER
CLUBS
Computer clubs are a
great way to learn more about computers and the Internet and meet
new people who share your interests. Atlantic.Net maintains a
list of clubs here.
Please note that this is not a specific endorsement of any
particular organization. For information on adding your club to
this list, please send e-mail
here or call
1-800-422-2936, ext. 4388
TECH TIPS
Tired of typing in
your password every time you log in? Wondering how to keep
inappropriate content away from children? How about setting up a
personal or business Web page? You'll find convenient information
on all these topics and more, organized in a convenient
"how-to format", on our Web site. You will also find
links to a variety of freeware and shareware programs for your
computer. Just visit our Support
Web site for more
information.
MEMBER
SERVICES
Atlantic.Net Member
Services Representatives are available 24 hours a day, excluding
major holidays, to assist you with anything (new accounts,
billing questions, technical support, etc.) regarding your
Atlantic.Net dial-up account.
COMMENTS
Thank you for your continued
business! If you have any comments or questions about this
newsletter, please address them to service@atlantic.net. To see what other subscribers are saying about
Atlantic.Net, please click here.
ACCEPTABLE USE POLICY
All Atlantic.Net
members agree to abide by our Acceptable Use Policy (AUP) as a condition of using the
service. Please take a few moments to review this important
information.
ATLANTIC.NET
CONTACT INFORMATION
MAILING ADDRESS:
Atlantic.Net, Inc.
2815 NW 13th Street, Suite 201
Gainesville, FL 32609
PHONE NUMBERS:
Member Services Division (new accounts, billing questions,
technical support and customer service) 352-336-7716 or
1-800-921-9328
Business Office 352-375-2912 or 1-800-422-2936
Commercial Sales (Web hosting,
dedicated access, co-location, etc.) 800-521-5881
E-MAIL
ADDRESSES:
Commercial Sales sales@atlantic.net
Web Design studios@atlantic.net
Billing Inquiries billing@atlantic.net
Technical Support support@atlantic.net
Member Services service@atlantic.net
WEB ADDRESSES:
http://www.atlantic.net
http://support.atlantic.net
http://surf.atlantic.net
http://studios.atlantic.net
Copyright © 2000
Atlantic.Net. Atlantic.Net and the Atlantic.Net logo are
registered trademarks of Atlantic.Net, Inc. All rights reserved.