July 1998
INTRODUCTION
Welcome to your on-line source for news and updates regarding the
Atlantic.Net service. We hope to use it to keep you better informed and to gather your
input. We are working on being the BEST Internet provider, and with your input we can get
there!
Thank you for subscribing to Internet Connect Company's Atlantic.Net!
REMINDER
Our business and technical support offices will be closed on Friday, July 3, and Saturday,
July 4, in observance of Independence Day. Technical Support will reopen on Sunday, July
5, and our business office will reopen on Monday, July 6. Have a happy and safe Fourth of
July!
BIG CHANGES AT ICC!
Beginning Tuesday, July 14, Atlantic.Net will be consolidating the Dial-up Sales,
Technical Support, and Billing Departments into one single Member Services Division. After
this date, one single representative will answer any questions or problems you have
regarding your Internet service.
We hope this will allow us to serve all of our valued subscribers more effectively than
ever before.
The telephone number to reach a Member Services Representative will be 1-800-921-9328, or
352-336-7716 if you are calling from Gainesville. This is currently the Technical Support
number.
On Monday, July 13, you may experience some technical difficulties when calling our
offices, while we install a new telephone system to accommodate these changes. Technicians
have assured us that everything should be in place by 9 AM on Tuesday, July 14. The modems
used to support your Internet access are on a separate system and WILL NOT be affected by
this change.
If you have any questions about this change, please call 1-800-422-2936 or send e-mail to service@atlantic.net. It is because of changes
suggested by you, our valued subscribers, that we are able to make improvements like this
to our service. Thank you all for your input and your continued patronage.
NEW LOCATIONS
Our newest Atlantic.Net local access points are....Kissimmee, Lake Mary, Mt. Dora and
Starke.
We are planning to begin offering local 56K dial-up access in the following NEW locations
in the next few months: Port St. Lucie/Ft. Pierce, St. Augustine and West Palm Beach. If
you would like to see us in a particular area, please let us know, and we will see what we can do.
A complete listing of our current POPs
(or Points-of-Presence) is available. Remember that you can use your account to dial-in
from any of the cities where we offer local access (if you go there on vacation, move,
etc.). In addition, you may refer new users (family, friends, etc.) who live in any of
these cities for a free month of access.
56K ACCESS
We are currently offering 56K access in the following areas: Bronson, Brooksville/Spring
Hill, Gainesville, Kissimmee, Lake City, Lakeland, Lake Mary, Mt. Dora/Leesburg, New Port
Richey, Orlando, Palatka, St. Petersburg, Starke, Stuart, Tampa and Trenton. We should
have 56K access available in Ocala in the first half of July, and in Melbourne in the
second half of July. These dates for installation of 56K service are subject to change.
For more information on 56K service, please visit our 56K information site.
HAS YOUR ADDRESS CHANGED???
If you have moved since you first signed up for your ICC account, please send your new
address and phone number to the Billing Department.
We want to keep our billing records as up to date as possible. Thanks for your help in
this matter.
BILLING
ICC now offers invoice billing by e-mail in addition to regular mail. We recommend that
all of our invoice customers switch to e-mail billing. This is faster and more dependable
than the Post Office. If you wish to switch over to e-mail billing, please contact the Billing Department.
You may now pay for your ICC account through automatic debit of your checking account.
There is no additional fee for this option, and it is available on a monthly basis. For
more information on this option, please view our ACH Debit Information site.
Don't forget that you can save money if you pay for six or twelve months in advance. You
will save about $10 if you pay for six months at a time, or about $30 if you pay for a
full year at a time. If you want to switch to one of these plans, please contact the
billing department.
Credit cards are billed on the 15th of each month. If you need to change your credit card
number or switch to another billing method, you must call the billing department before
the 15th.
REFERRAL PROGRAM
Don't forget about ICC's great referral program! If you refer our service to a friend or
relative and they sign up with us, you will receive a FREE month of service. They must
mention your full name and user name when they sign up.
NETWORK OPERATIONS MAILING
LIST
If you are technically inclined, and you want to stay updated regularly on things that are
happening with the network, we have a Network Operations Center mailing list. If you want
to subscribe to this list, please send a message to atlantic-noc-request@atlantic.net,
with the word SUBSCRIBE on the first line of the message.
THANK YOU!!!
Thank you for your business! If you have
any comments or questions about this newsletter, please e-mail them to Customer Service.
CONTACT INFORMATION
MAILING ADDRESS:
2815 NW 13 Street, Suite 201, Gainesville, FL 32609
PHONE NUMBERS:
Business Office (sales, billing, customer service) 352-375-2912 or 1-800-422-2936
Technical Support Office 352-336-7716 or 1-800-921-9328
E-MAIL ADDRESSES:
Sales Department sales@atlantic.net
Billing Department billing@atlantic.net
Technical Support Department support@atlantic.net
Customer Service Department service@atlantic.net
WEB ADDRESSES:
http://www.atlantic.net
http://support.atlantic.net
Copyright © 1998 Atlantic.Net. All rights reserved.