July 2000
INTRODUCTION
Thank you
for using Atlantic.Net! Our goal is
to keep you informed and to get your feedback on our performance as your
Internet service provider. Please
e-mail Member Services with your
comments and suggestions.
HOLIDAY
CLOSING NOTICE
Atlantic.Net's customer support center will close at 12:00am
Tuesday, July 4th in observance of Independence Day. We will re-open at 12:00am
Wednesday, July 5th. As always, our network will be monitored around the clock
for quality control. We hope all of
our members have a safe and happy holiday.
ACCESSING
ATLANTIC.NET
Atlantic.Net's 56K & ISDN dial-up access services, running over our Cisco
Powered Network, are now available to subscribers in the following areas:
We now serve 70 cities in Florida, Georgia, Alabama, Louisiana, North Carolina and Mississippi. Find a complete listing of all our current local access numbers (organized by city, area code and county) by clicking here.
You can use your account to dial-in from any of the cities where we offer local access (if you go there on vacation, move, etc.). In addition, you may refer new users (family, friends, etc.) who live in any of these cities and earn a free month of access for yourself.
BUSINESS SERVICES
Business
owners and managers: Atlantic.Net is your single source for all your business
Internet requirements. Atlantic.Net has the services you need backed by highly
qualified support technicians that are available 24 hours a day, seven days a
week. Some examples of our capabilities
DSL,
ISDN, frame relay, and wireless access
Web hosting and e-commerce
Web design
Managed network and co-location services
Dial-up
56K and ISDN service on a Cisco Powered Network.
Please
note that services and feature availability varies by region, for complete
details please call 1-800-521-5881 from 9am to 6pm, Monday through Friday.
LIGHTNING PROTECTION
Summer
is thunderstorm season in our part of the country, and lightning strikes are a
common occurrence. The National
Weather Service recommends that you disconnect all telephones, computers and
other appliances during a thunderstorm, and only use the telephone in case of
emergency.
For
more information visit Surf.Atlantic.Net
and do a Web Search for "Lightning Safety".
In
addition, we recommend that you have an approved surge protector installed on
your phone line. Surge protectors
are inexpensive devices, obtainable from any home improvement store, which may
decrease the potential for damage to your modem and other electronic equipment
should a lightning strike occur.
After
the storm, if you experience the error message "no dial tone" while
attempting to connect to your Internet account, it is possible that you have
taken a lightning strike to your modem. Verify that the phone line is properly
plugged in to your computer, and if so, contact your computer's manufacturer or
your local repair shop. For a list
of computer stores in your area, please click
here.
ATLANTIC.NET
ON THE ROAD
On
July 11th Atlantic.Net will address the North Florida Macintosh User Group in
Jacksonville. Scheduled topics are
search engines and data transfer across the Internet. The meeting will begin at 6:30pm. For information and directions call Len Kaufman at
904-880-5556.
On
July 12th at 10:30am we will be speaking to the WesPac Macintosh User Group in
Port Richey, FL. Atlantic.Net will
speak on how to get the most out of your modem and restrictions in typical
dial-up. Meeting is open to the
public and t-shirt will be given away for individuals that can answer questions
on Internet trivia correctly. For
information call Barbara Brose at 727-862-3998.
On
July 15th at 9:00am Atlantic.Net will be at the On Top of the World Computer
Club in Ocala, FL, discussing search engines and modem connectivity.
For more information call Art Burditt at 352-854-1931.
July
19th Atlantic.Net will be at home in Gainesville speaking to the Gainesville
Area Radio Society (GARS) on integrating HAM radio and the Internet.
Meeting begins at 7:30 in the Doyle Conner Building on SW 34th Street.
For information please call Frank DeNuzzo at 352-332-0897.
If you would like to have us come to your next civic or computer club meeting, just send an e-mail here or call 1-800-422-2936, ext. 4388. At least 30 days notice is preferred but not required.
CHECKING
YOUR ATLANTIC.NET E-MAIL
We encourage all of our members to
check their e-mail periodically. You can use Atlantic.Net
Webmail to check your
e-mail from any Internet-connected computer, or through a variety
of commercial e-mail programs such as Netscape Communicator,
Microsoft Outlook Express or Eudora Pro. For more information
about using or configuring your Atlantic.Net e-mail, please call
our Member Services department at 1-800-921-9328 or visit our Support
Site.
If you would prefer to have us send important information, such as billing messages or service updates, to an e-mail address other than your primary Atlantic.Net mailbox, please send a note to our Billing Department or call Member Services with the information.
SURF.ATLANTIC.NET
Atlantic.Net's Surf.Atlantic.Net is your complete gateway to the Web. You
will find up to the minute news, weather, stock quotes and other
dynamic content. Members also have access to search engines and
unique shopping sites, all from one convenient location.
SIGN
UP FOR DIRECT PAYMENT
If you normally pay your
Atlantic.Net service fees by check, you may want to consider
changing your billing method to credit card or direct bank debit.
We accept Visa, MasterCard, Discover and American Express. Paying
automatically is easy and saves money by paying monthly instead
of quarterly. For those members who would like to continue paying
by check, you may choose to have your invoice sent via
e-mail instead of regular U.S. mail. For more information please click here or
e-mail here.
For those who would like to pay by direct bank debit, the authorization form is available in Adobe Acrobat (.pdf) format. Just print out the form and follow the instructions on filling it out and sending it to us.
UPDATING
YOUR ACCOUNT INFORMATION
If you have recently
moved or gotten a new phone number, please let us know so we can
update our records. Just e-mail Member
Services or call
1-800-921-9328.
ATLANTIC.NET
PARTNERS
Atlantic.Net has
built relationships with local businesses in the computer
industry that can help you with many computer issues. Whether
you need a new modem or a brand new system, upgrades, repairs, or
training, Atlantic.Net Partners can help. To find the
Atlantic.Net Partner nearest you, please click here.
COMPUTER
CLUBS
Computer clubs are a
great way to learn more about computers and the Internet and meet
new people who share your interests. Atlantic.Net maintains a
list of clubs here.
Please note that this is not a specific endorsement of any
particular organization. For information on adding your club to
this list, please send e-mail
here or call
1-800-422-2936, ext. 4388
TECH TIPS
Tired of typing in
your password every time you log in? Wondering how to keep
inappropriate content away from children? How about setting up a
personal or business Web page? You'll find convenient information
on all these topics and more, organized in a convenient
"how-to format", on our Web site. You will also find
links to a variety of freeware and shareware programs for your
computer. Just visit our Support
Web site for more
information.
ATLANTIC.NET IN
SPRING HILL
Our
subscribers in Spring Hill, FL can now visit our local office at 5480 Spring
Hill Drive (formerly Fiber-Net). Members can sign up for new services, pay their
bills, and get technical support at this convenient location.
For more information please call 352-686-3044.
MEMBER
SERVICES
Atlantic.Net Member
Services Representatives are available 24 hours a day, excluding
major holidays, to assist you with anything (new accounts,
billing questions, technical support, etc.) regarding your
Atlantic.Net dial-up account.
COMMENTS
Thank you for your continued
business! If you have any comments or questions about this
newsletter, please address them to service@atlantic.net. To see what other subscribers are saying about
Atlantic.Net, please click here.
ACCEPTABLE USE POLICY
All Atlantic.Net
members agree to abide by our Acceptable Use Policy (AUP) as a condition of using the
service. Please take a few moments to review this important
information.
ATLANTIC.NET
CONTACT INFORMATION
MAILING ADDRESS:
Atlantic.Net, Inc.
2815 NW 13th Street, Suite 201
Gainesville, FL 32609
PHONE NUMBERS:
Member Services Division (new accounts, billing questions,
technical support and customer service) 352-336-7716 or
1-800-921-9328
Business Office 352-375-2912 or 1-800-422-2936
Commercial Sales (Web hosting,
dedicated access, co-location, etc.) 800-521-5881
E-MAIL
ADDRESSES:
Commercial Sales sales@atlantic.net
Web Design studios@atlantic.net
Billing Inquiries billing@atlantic.net
Technical Support support@atlantic.net
Member Services service@atlantic.net
WEB ADDRESSES:
http://www.atlantic.net
http://support.atlantic.net
http://surf.atlantic.net
http://studios.atlantic.net
Copyright © 2000
Atlantic.Net. Atlantic.Net and the Atlantic.Net logo are
registered trademarks of Atlantic.Net, Inc. All rights reserved.